Impress employers and recruiters.
Choose from hundreds of resume examples.

Impress employers and recruiters.
Choose from hundreds of resume examples.

Target Resume Now

About the Role

The Head of IT will deliver IT Services to a standard and at a cost that meets business needs. This role requires an experienced technology leader to provide strategic direction while remaining hands-on for operational delivery. The position is responsible for Technical Services (Infrastructure) and Business Systems, ensuring technology enables the business while maintaining stability, security, and compliance.

Responsibilities

• Provide strategic direction and hands-on support for IT operations.
• Manage Technical Services (Infrastructure) and Business Systems.
• Ensure technology stability, security, and compliance.
• Lead and develop high-performing IT teams.
• Drive cultural and organizational change.
• Develop and execute technology strategies.
• Partner with the business to translate needs into technology solutions.
• Support customer bids, RFP responses, and strategic initiatives.
• Identify and implement technology-enabled process improvements.
• Manage IT budgets, forecast expenditure, and optimize costs.
• Manage technology suppliers, contracts, and service agreements.
• Evaluate technology investments and develop business cases.
• Implement and maintain IT governance, risk management, and compliance frameworks.
• Ensure adherence to information security policies, controls, and best practices.
• Manage audit processes, regulatory compliance, and technology risk.

Requirements

• Significant senior-level IT leadership experience, ideally within a multi-site operational or logistics environment.
• Proven experience leading and developing high-performing IT teams within a complex business environment.
• Strong people leadership, coaching, mentoring, and performance management capabilities.
• Ability to influence, engage, and build credibility with executive stakeholders and cross-functional teams.
• Experience driving cultural and organizational change.
• Broad knowledge of enterprise applications, infrastructure, networks, cloud technologies, and end-user computing environments.
• Strong understanding of IT service management principles, including incident, problem, change, and release management.
• Experience managing business-critical systems and ensuring high levels of availability, resilience, and performance.
• Knowledge of cybersecurity principles, identity and access management, data protection, and IT governance frameworks.
• Demonstrated ability to develop and execute technology strategies that support business growth and operational excellence.
• Commercially focused with strong business partnering skills.
• Experience supporting customer bids, RFP responses, and strategic business initiatives.
• Ability to identify and implement technology-enabled process improvement opportunities.
• Proven experience managing IT budgets, forecasting expenditure, and delivering cost optimization initiatives.
• Strong commercial awareness with experience managing technology suppliers, contracts, and service agreements.
• Ability to evaluate technology investments and develop compelling business cases.
• Experience implementing and maintaining IT governance, risk management, and compliance frameworks.
• Strong understanding of information security policies, controls, and industry best practices.
• Knowledge of audit processes, regulatory compliance requirements, and technology risk management.

Skills

• Leadership & Management
• Technical & Operational Expertise
• Strategy & Business Acumen
• Financial & Commercial Management
• Governance, Risk & Compliance

Location

• London Heathrow

Work Type

• Permanent
• Full Time

Experience Level

• Senior-level

Education Level

• Degree-level qualification in Information Technology, Computer Science, Business Systems or a related field, or equivalent experience.
• Professional certifications such as ITIL, Prince2, PMP, Agile, Microsoft, AWS, CISSP or equivalent are desirable.

Benefits

• An opportunity to be part of the Emirates global family.
• Free breakfast, lunch and dinner on site
• Free tea and coffee
• Simply health Plan
• Refer a Friend Scheme
• Discounted gym membership at over 2000 gyms nationwide
• Cycle to Work Scheme
• Opportunity to enhance your learning through our inhouse apprenticeship programme

About the Company

• Dnata is one of the world’s largest air and travel services providers.
• We provide a comprehensive range of inflight catering, onboard retail, supply chain and logistics services at all major and regional airports across the UK.
• Dnata Catering provide expertly crafted inflight catering services, delivering fresh and high-quality meals at major and regional airports across the UK.
• As the leading Halal caterer in the UK, we also provide tailored experiences to meet each customer’s unique needs.
• We’re a leader in VIP catering, offering bespoke inflight to private and charter clients.

Equal Opportunity

• If you're invited to interview, please let us know if there are any adjustments we can make to ensure you're cleared for take-off and able to perform at your best. We’re committed to making the recruitment journey as smooth and inclusive as possible.