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About the Role

As a Senior Product Designer, you will help reimagine how fans discover, book, and engage with live entertainment. You will bring deep UX/UI and product-design expertise to the Event Management & Core Ticketing, and Commerce & Experience portfolios, working in cross-functional squads across web, app, and marketing to design intuitive, accessible, and commercially effective experiences.

Responsibilities

• Lead end-to-end UX and product design, from discovery through wireframes, prototypes, and high-fidelity design that solves real problems and aligns with commercial goals.
• Partner with Product Managers, Engineers, and cross-functional squads to deliver joined-up fan experiences, while briefing and reviewing the work of external UX agency partners.
• Build and govern our design system to keep design consistent, scalable, and reusable.
• Balance commercial outcomes (conversion, revenue uplift, digital adoption) with fan outcomes (ease, satisfaction, delight) to grow engagement and lifetime value.

Requirements

• 3-5+ years of experience in a Product Management role or similar, with a strong track record of shipping successful digital products.
• Proven product craft in translating high-level strategy and vision into tangible, measurable product roadmaps and delivered customer value.
• Proven ability to lead and influence a cross-functional team, leveraging the strengths of each role (e.g. Delivery Lead, Business Analyst, Designer, Engineers, QA).
• Experience working in a fast-paced, agile environment, balancing competing priorities and stakeholder needs.
• Strong understanding of modern agile methodologies and how to apply them effectively to support a high performing team.
• A data-driven mindset and experience using analytics to inform decisions.

Location

• Sydney

Work Type

• Hybrid
• Flexible working

Experience Level

• Senior

Benefits

• Front row and backstage access to live moments – free and discounted tickets to shows, sport and festivals across our network, plus presales and staff allocations for major on-sales
• Headquartered in Sydney with offices across seven countries and four continents, working alongside some of the biggest names in Australian and international live entertainment
• Hybrid and flexible working, with flexible hours where your role allows
• Paid parental leave for primary caregivers regardless of gender, with real support returning to work
• Annual leave plus extras like birthday leave and purchase leave
• Confidential support via our Employee Assistance Program (EAP), including career coaching for you and your family, plus free flu vaccinations
• One paid volunteer day a year to support our community
• Structured development programs like Ticketek Academy, secondments to major events, and career paths tailored to your interests and skills
• ALL STAR Awards and service milestones, celebrating the people and teams who bring our values to life every day

About the Company

• Ticketek Entertainment Group (TEG) is a Live Experience Group that helps people discover, access and experience the unforgettable.
• With over 50 years in live entertainment, we sell more than 30 million tickets annually, connect with 30 million fans across Australia and New Zealand, and bring 18,000+ events to life each year.
• Headquartered in Sydney, we operate globally across eight pillars: Ticketing, Live Touring, Sport, Immersive Experiences, Customer & Data Solutions, Venues, VIP Experiences and Partnerships.
• Through our integrated operating model, we bring the best live content, ticketing and technology to our partners and create unforgettable memories that last a lifetime.
• Our values guide everything we do: we partner with purpose, empower boldness within clear boundaries, and celebrate human connection – always putting the fan first.

Equal Opportunity

• TEG is an equal opportunity employer committed to embracing a diverse and inclusive work environment.