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About the Role

Monitor and review the overall performance of the shared services team, ensuring objectives are met, including scheduling, workshop repairs, and service delivery. Manage and motivate the team to ensure continual outstanding customer service.

Responsibilities

Supervise the achievement of KPIs for the national admin team and oversee the performance of the shared services team.
Ensure compliance with company policies and procedures.
Assist in the development of service procedures and documentation requirements.
Liaise with customers regarding time-critical service delivery, such as product repairs.
Ensure the Service Administration Team achieves its objectives and KPIs for Order Book Management, Service Contracts, Invoicing, Purchasing, Project coordination, Stock transfer processing, Filing, Timely job closure, Liaising with customers/suppliers, Fleet Management, and Spare parts transaction to 3rd parties.
Coach team members to achieve performance objectives and develop individual competence.
Foster teamwork and cohesiveness across the team.
Comply with all Work, Health & Safety, Environment and Quality obligations.
Actively promote safety in the workplace.

Requirements

High level time management skills.
High level interpersonal skills.
Strong customer service ethic.
Computer literacy at intermediate level.
Team leadership and coaching skills.
Proven process improvement skills.
3-5 years in service administration.
Strong commercial acumen.
Communication skills.
Collaboration skills.
Leadership skills.
Business acumen.
Problem solving skills.
Customer Service skills.

Skills

Time management
Interpersonal skills
Customer service
Computer literacy
Team leadership
Coaching
Process improvement
Commercial acumen
Communication
Collaboration
Leadership
Business acumen
Problem solving

Experience Level

3-5 years in service administration

About the Company

Vertiv (NYSE: VRT) brings together hardware, software, analytics and ongoing services to enable its customers’ vital applications to run continuously, perform optimally and grow with their business needs.
Vertiv solves the most important challenges facing today’s data centers, communication networks, and commercial and industrial facilities with a portfolio of power, cooling and IT infrastructure solutions and services that extend from the cloud to the edge of the network.
Headquartered in Westerville, Ohio, USA, Vertiv employs around 34,000 people and does business in more than 130 countries.
Visit Vertiv.com to learn more.

Equal Opportunity

Vertiv is an Equal Opportunity/Affirmative Action employer.
We promote equal opportunities for all with respect to hiring, terms of employment, mobility, training, compensation, and occupational health, without discrimination as to age, race, color, religion, creed, sex, pregnancy status (including childbirth, breastfeeding, or related medical conditions), marital status, sexual orientation, gender identity / expression (including transgender status or sexual stereotypes), genetic information, citizenship status, national origin, protected veteran status, political affiliation, or disability.
If you have a disability and are having difficulty accessing or using this website to apply for a position, you can request help by sending an email to help.join@vertiv.com [help.join@vertiv.com]