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About the Role

The Subscription Lifecycle Coordinator (SLC) will strengthen relationships and increase revenue within C1’s existing customer base by focusing on strategic, solution-based selling of subscriptions and processes. This role requires a creative, high-energy, driven individual with technology knowledge and a strong ability to execute sales objectives. The ideal candidate possesses superb communication and listening skills, with previous knowledge of subscriptions, and is committed to integrity and customer success.

Responsibilities

Collaborates with Manager, Sales Support, Sales Directors, Account Executives & Solution Architects to determine strategic sales approaches for all subscriptions.
Provides excellent customer service by responding to information requests, troubleshooting account issues or order management issues occurring around subscriptions.
Actively involved in opportunity, quoting, and preparing subscription packages utilizing C1’s booking policies and procedures to ensure accuracy.
Completes customer order management, including working within the CRM system, preparing customer order for placement, corresponding with AE, Procurement, Project Management and the customer throughout the sales cycle and delivery process.
Maximizes subscription profitability by leveraging OEM programs and promotions.
Uses manufacturer tools to secure and maintain deal registration and/or special pricing.
Sends SO and any other customer facing docs to AE for review.
Ensures order accuracy and orders are in line with C1’s best practices; margin percentages, discounts and integrity using C1’s booking policy.
Keeps well informed on industry changes, participates where possible in organizations directly involved with our prime markets, and continually works to improve sales knowledge.
Keeps current on company policies, procedures, and objectives, clarifying them with Director when and if questions arise, and is always prepared to accurately discuss these policies to our customers.
Operates during end of month, end of quarter, end of year for C1’s strategic manufacturers as needed to ensure all orders are processed promptly.
Backs up and assists other SLC team members when order queue is high or as needed for PTO coverage.
Attends internal and external training classes to ensure technical expertise on products and solutions and order process continues to grow.
Works with Director on task forces and internal projects as requested and when appropriate.
Looks for process improvements and brings those ideas forward as appropriate to their manager.

Requirements

Bachelor’s degree or equivalent in a business-related subject.
1 - 3 years sales/business experience.
Proficient with Microsoft Office Suites.
Ability to work in a fast paced, high volume, challenging environment.
Ability to work independently and part of a team.
Ability to absorb technical information and execute.
Strong problem identification and resolution skills.

Skills

Excellent communication and organizational skills.
Exceptional listening, verbal, and written communication skills.
Self-motivated, with high energy, operates with urgency.
Knowledge of Subscription dashboards and functions.
Proficient in in 3rd party manufacturer tools, business processes and sales engagement models.

Location

Remote

Work Type

Full-time

Experience Level

1-3 years

Education Level

Bachelor's degree

Salary/Compensations

$60,000 - $75,000

Benefits

401(k) Plan (35% employer match per dollar up to 10% employee contribution)
Medical Coverage (3 platforms: UnitedHealthcare, Reference Based Pricing includes member advocacy; and Kaiser)
RX Home Delivery
HSA with Employer Contribution
In-vitro Fertility (treatment coverage)
Dental
Vision (2 plans: 12-month and 24-month frames allowance)
FSA Plans (Healthcare, Dependent Care and Limited Purpose)
Pre-tax Commuter Plans
Employer-paid Life Insurance
Employer-paid Short + Term Disability
Long Term Disability (2 plans: Employer-paid or optional Self-paid)
Paid Parental Leave (4 weeks at 100%)
Employee Assistance Plan
Voluntary Life Insurance for team member, spouse and child
Voluntary Accidental Death for team member and spouse
Legal/ID Theft Plans
TeleHealth
Wellness via Omada Health (healthy living solution)
Travel Assistance
Business Travel Accident Coverage
Medical for foreign travel coverage
Employer-paid Pet Telehealth
Accident Insurance
Critical Illness Insurance
Hospital Indemnity Insurance
Volunteer Time Off
10 Holidays
Summer Sizzle
On Demand Pay (Daily Pay)

About the Company

C1 is the foremost, single-source provider of advanced communications and data technology for business, connecting customers to digital services from phone systems and hardware to computer networks, application development, managed solutions and more.
C1 is 100% passionate about designing, implementing, managing and supporting customers' needs from end to end.
C1 is a team of IT and communications technology pros who are empowered to do what they do best.

Equal Opportunity

C1 provides equal employment opportunities (EEO) to all team members and applicants for employment opportunities.
All qualified applicants will receive consideration for employment, and all team members will be treated with respect to their employment, without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity, disability or veteran status.