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About the Role

As an Enterprise Account Manager, you will oversee a book of 60–70 Enterprise customers and own the long-term relationship, account health, and commercial outcomes. You will be responsible for maintaining and growing revenue, driving adoption across Ramp’s product suite, and ensuring customers achieve meaningful business outcomes. You will build strong relationships at all levels of your customers’ organizations and work closely with cross-functional teams to support customer initiatives.

Responsibilities

Own a portfolio of ~60–70 Enterprise customers, with clear responsibility for retention, expansion, and ongoing account health
Lead customer conversations across all seniority levels, including operators, finance leadership, and C-suite executives, to ensure alignment and drive strong business outcomes
Manage renewals and growth opportunities end-to-end, from identifying the need to solution design, positioning, and negotiation
Drive adoption and usage by helping customers understand new features, optimize workflows, and fully leverage Ramp’s platform
Create and execute scalable account plans, highlighting areas of risk, opportunity, and long-term strategy
Run regular touchpoints — status calls, optimization reviews, roadmap conversations, and QBRs — to keep customers engaged and successful
Collaborate cross-functionally with Product, Sales, Support, CSMs, and Solutions teams to deliver a cohesive and high-quality customer experience
Surface structured feedback to internal teams, helping inform Ramp’s Enterprise roadmap and process improvements
Use data and insights to analyze account performance, spot trends, and communicate value in a clear and practical way
Travel occasionally for customer on-sites, events, and internal summits

Requirements

7+ years of experience in Account Management, Customer Success, or a similar revenue-focused role
Experience managing Enterprise or large Mid-Market accounts (500+ employees), ideally in a scaled book model
Demonstrated ability to negotiate and close renewals and upsell opportunities
Comfortable explaining product workflows, integrations, and technical requirements to both financial and technical stakeholders
Ability to articulate financial value — ROI, cost savings, operational efficiency, and modernization impacts
Strong communication and relationship-building skills, including comfort working with senior leadership and the C-suite
Track record of meeting or exceeding revenue or growth targets in a fast-paced, evolving environment
High level of ownership, adaptability, and comfort working through ambiguity
Willingness to travel as needed

Skills

Fintech
Payments
Finance/Accounting
B2B SaaS
Financial services sales
Selling to finance teams

Location

United States
New York City
San Francisco

Work Type

Full-time

Experience Level

7+ years

Benefits

Flexible PTO
Centralized home-office equipment ordering
Health and wellness stipend
Budget for intra-office travel
Weekly coffee stipend
100% medical, dental & vision insurance coverage for you, with partial coverage for dependents
One Medical annual membership
401(k), including employer match on contributions made while employed by Ramp
Fertility HRA (up to $10,000 per year)
Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay
Pet insurance
In-office perks: lunch, snacks, drinks, and more
Relocation support to NYC or SF (as needed)
Group medical, dental, and vision coverage through Sun Life
Life, AD&D, and disability coverage
Fertility drug coverage (up to $4,000 lifetime)
Group Retirement Plan with employer match (RRSP + DPSP)
Employee Assistance Program and virtual care through Lumino Health
Private medical insurance through Freedom Elite
Virtual GP and at-home care via eMed x Livi
Workplace pension through Penfold, with salary sacrifice option

About the Company

Ramp is building the smart infrastructure for finance teams, embedded in the transaction flow of every dollar a business spends.
We automate how over $200B in annualized spend flows in and out of 70,000+ companies: authorizing payments, flagging risk, categorizing spend, and closing books.
The problems are high-stakes, data-dense, and unforgiving.
We hire people with high agency and high urgency. We look for slope over intercept. We care less about where you trained and more about what you’ve built. At Ramp, everyone is a builder who owns problems end to end and makes consequential decisions that shape the outcome.
The median Ramp customer saves 5% and grows revenue 16% in their first year – far in excess of businesses operating without Ramp. We believe every ambitious company deserves the same.
If you want to build systems that directly shape how companies move and manage billions, Ramp is the place to do it.

Equal Opportunity

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Beware of recruiting scams: Ramp will only contact you through official @Ramp.com email addresses and will never ask for payment or sensitive personal information during the hiring process.
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