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About the Role

This position is responsible for driving sales in Joybird’s showrooms and delivering the best possible overall customer experience as a member of the Retail Sales team.

Responsibilities

• Opening and closing the store and performing other duties in the absence of management.
• Opening and closing the store with store keys and alarm code.
• Daily sales reporting to the retail leadership.
• Overseeing the sales floor during high volume periods, providing support to the sales team, and supervising to ensure financial goals are met and associates provide excellent guest service.
• Performing the Lead Sales Associate role, serving as a role model in sales generation and customer service by delivering an exceptional customer experience.
• Maintaining showroom design and visual standards using merchandising guidelines.
• Maximizing sales by growing and maintaining a strong client base through personal clientele, client follow-up, phone calls, and personalized outreach.
• Assisting the leadership team in creating programs and initiatives to enhance customer experiences.
• Sharing customer needs and feedback insights with product, marketing, and technology teams.
• Listening to and acknowledging customer feedback and complaints, empathizing, and presenting the best possible solution.

Requirements

• 2+ years retail sales experience with shift supervision experience preferred.
• Strong interpersonal and customer service skills required.
• No travel required.
• Availability to work a flexible schedule including mornings, evenings, weekends, and holidays.
• Able to routinely move objects weighing over 50 pounds and understand safety requirements.

Skills

• Strong leadership and communication skills both written and verbal.
• Proficiency in Mac operating systems and Microsoft office.
• Ability to work well both independently and in a collaborative or team setting.
• Passion for driving the customer service experience.
• Aptitude for managerial responsibilities as a Key Holder.

Location

• Remote

Work Type

• Full-time

Experience Level

• 2+ years retail sales experience
• Shift supervision experience preferred

Salary/Compensations

• $19.61 per hour
• UNCAPPED commission on written sales – 2% on all sales
• Monthly bonus opportunity of $500 based on meeting specific individual sales goals

Benefits

• Medical, Vision, Dental and Basic Life Insurance
• Available 401k retirement plan with company match of up to 6%
• 9-11 paid holidays each year
• Two weeks’ prorated vacation as a new hire
• Personal time (non-exempt only) or state mandated sick time

About the Company

• Comfort starts with our 10,000+ team members across the globe, who are transforming the power of comfort every day.
• Our employees have the power to change lives, in our homes, work and communities.
• We foster an inclusive environment while honoring a legacy built on family, where everyone can be themselves.
• If you are ready to join an industry leading organization where our people are the most important asset, and innovation propels us into the future, you’re ready to take your seat at La-Z-Boy Incorporated.
• WE BELIEVE IN THE TRANSFORMATIONAL POWER OF COMFORT!

Equal Opportunity

• All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
• We are committed to fostering an environment in which all employees feel valued, included, and empowered to do their best work and bring great ideas to the table.
• If you are a qualified individual that may need a change or adjustment to the application/interviewing/hiring process as a result of your disability, you may request a reasonable accommodations by emailing our recruiting team at recruiting@la-z-boy.com or by calling 734-242-1444.