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About the Role
The Senior Solution Consultant supports enterprise customer engagements by partnering with key collaborators to achieve vision and complete deliverables. They act as hands-on advisors, leveraging social skills, product knowledge, industry experience, and client business understanding to deliver customer return on investment. They are strong presenters, capable of gaining customer acceptance by demonstrating solutions and understanding client vision. They identify and handle risks, manage customer expectations, and craft comprehensive solutions by interacting with customer product owners, business process owners, and technical resources. They also provide thought leadership and standard processes.
Responsibilities
- Serve as a trusted advisor to the client
- Participate as part of a team working on internal critical initiatives to grow the consulting practice
- Serve as an active contributor to the community’s overall knowledge base and expertise
- Guide customers and colleagues in rationalizing and deploying new technologies that drive increased business value
- Work collaboratively with strong communication skills, especially in guiding complex concepts and creative, prescriptive thinking
- Identify and proactively handle risk areas and commit to seeing an issue through to complete resolution
- Handle customer expectations and negotiate solutions to sophisticated problems with both the customer and third-party partners
- Review and correct key artifacts to keep projects on track and solutions extendable and maintainable going forward
- Work closely with Delivery Managers, Solution Architects, Technical Architects, and directly with clients to design technology solutions to meet client needs
- Contribute to the creation of a program vision/case creation and justification
- Monitor and deliver program elements throughout the program's lifecycle
- Advise and articulate program/project strategies on enabling technologies including the Salesforce Platform
Requirements
- Strong presentation skills; able to successfully present a point of view and clearly articulate the rationale to a variety of collaborators
- Meticulous individual with the ability to rapidly learn and take advantage of new concepts, business models, and technologies
- Strong communication skills, both written and verbal; able to effectively develop materials that are appropriate for the audience
- A great listener with the ability to connect with people in diverse roles
- Consistent track record to analyze, design, and optimize business processes via technology and integration
- Resourceful and high-reaching thinker who can work through and solve problems
- 25% travel required, based on individual customer needs
Skills
- Salesforce product knowledge
- Industry experience
- Consulting experience
- Client business understanding
- Social skills
- Communication skills
- Presentation skills
- Technical requirements documentation
- Customer and/or partner success leadership
- Salesforce certifications
Location
- Remote
Work Type
- Full-time
Experience Level
- Senior
Education Level
- Bachelor’s degree in a Technology, Engineering (any field) or a related quantitative subject area or equivalent validated work experience
Salary/Compensations
- CAD 74,600 to CAD 124,600 annually
Benefits
- Company bonus
- Incentive for sales roles
- Equity
- Benefits
About the Company
- Salesforce is the #1 AI CRM, where humans with agents drive customer success together.
- Salesforce is the Customer Company, inspiring the future of business with AI + Data + CRM.
- Salesforce empowers employees to be Trailblazers, driving performance and career growth, charting new paths, and improving the state of the world.
- Salesforce believes in business as the greatest platform for change and in companies doing well and doing good.
Equal Opportunity
- Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment.
- Salesforce believes in equality for all and creating a workplace that’s inclusive and free from discrimination.
- Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law.
- This policy applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and all other aspects of employment.
- Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit.
- Salesforce believes in equitable compensation practices that reflect the dynamic nature of labor markets across various regions.