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About the Role

The Group Sales Manager role is an integral part of delivering a high-touch, luxury guest experience, ensuring that every interaction reflects our commitment to excellence, precision, and personality. This position is responsible for establishing and managing client relationships and accounts, achieving revenue goals through client relations, solicitation of new accounts, and networking.

Responsibilities

• Solicit new and existing accounts to meet/exceed revenue goals through telephone/email prospecting, sales calls, site inspections, and written communication.
• Follow up promptly on leads generated by Global Sales offices, Cvent, Destination Marketing Organizations, and other lead sources.
• Assist in the development and implementation of quarterly Sales Action Plans.
• Coordinate with different departments on specific event requirements including room reservations, special menus, and event set-up requests.
• Attend BEO and Resume meetings.
• Invite clients to the hotel for entertainment, lunches, tours, and site inspections.
• Coordinate and participate in blitzes, expositions, fairs, familiarization trips, site inspections, and other relevant activities.
• Use Delphi.fdc or any other applicable computerized sales management system to manage the hotel’s business.
• Monitor actual sales, revenues, and expenses to determine variance and assess goal accomplishments, and adjust strategies and forecasts accordingly.
• Ensure an extraordinary experience and create loyalty to the property and Hard Rock brand by exceeding expectations through exceptional service and product quality.
• Execute all responsibilities with a focus on consistency, attention to detail, and elevated service standards.

Requirements

• 3–5 years’ experience in hospitality management, in a sales role, preferably as a manager in a lifestyle property.
• Experience with the group sales segment.
• Ability to comprehend and use technical or professional language, either written or spoken, to communicate complex ideas.
• Strong communication and listening skills.
• Excellent speaking, reading, and writing ability.
• Ability to effectively present information in one-on-one and small group situations to customers, clients, and employees.
• Detail-oriented, highly organized, and thrive in a fast-paced, high-expectation environment.
• Applicants must be authorized to work in the United States.

Skills

• Anticipate guest needs
• Deliver service that is both polished and personal
• Take ownership of every detail of the guest journey
• Contribute to a collaborative, energized, and high-performing culture
• Natural leader who communicates effectively, leads with professionalism, and inspires others
• Ability to anticipate needs, solve problems, and maintain high standards

Location

• Midtown Manhattan

Work Type

• Full-time

Experience Level

• Manager

Salary/Compensations

• $100,000 - $146,300

Benefits

• Comprehensive benefits package
• Medical
• Dental
• Vision
• Paid time off
• Retirement savings
• Employee perks

About the Company

• Hard Rock Hotel New York delivers a dynamic blend of elevated hospitality and cultural energy.
• Our hotel is more than a destination, it is a stage where music, design, and service come together to create unforgettable moments.
• At Hard Rock, our employees are Band Members, each bringing their individuality, passion, and expertise to the guest experience.
• Together, we create an environment that is vibrant, refined, and authentically Hard Rock.

Equal Opportunity

• Hard Rock Hotel New York is an equal opportunity employer and complies with all applicable federal, state, and local employment laws.