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About the Role

The Front Desk Receptionist is responsible for the front desk operations in the Dental Clinic. This position requires excellent communication, computer and customer service skills, and the ability to act professionally and to deal with highly confidential matters.

Responsibilities

• Greets patients/visitors to the clinic, communicates any potential delays, and works to ensure patient satisfaction.
• Schedules appointments, responds to general inquiries, and triages calls for the providers via phone.
• Explains procedures/services to patients and clarifies insurance or service plan coverage.
• Provides exemplary customer service, answers the telephone promptly and politely, and treats patients and coworkers with courtesy and discretion.
• Interviews new patients to gather demographic information, registers individuals and families, logs patient information into the computer, and initiates the medical record.
• Renews and updates established individual and family registration records by verifying accuracy.
• Acts as a cashier, determining payment amounts, collecting payments, and maintaining collection documentation.
• Checks insurance eligibility prior to appointments using the MNHC eligibility tool, makes necessary updates, and informs patients of any issues.
• Attends required staff and departmental meetings.
• Understands and explains the referral process to patients.
• Assists back staff when needed.
• Performs other duties as assigned.

Requirements

• High School Diploma or equivalent.
• One year of front-desk experience in a dental office.
• Bilingual in English and Spanish.
• Must provide documentation of current immunizations, including COVID-19 and TB test results valid within the last two (2) years, and MMR immunization before the start date.

Skills

• Excellent communication skills.
• Computer skills.
• Customer service skills.
• Ability to act professionally.
• Ability to handle highly confidential matters.
• Knowledge of dental terminology (preferred).
• Knowledge of computer data entry and information retrieval (preferred).
• Knowledge of Microsoft Word (preferred).
• Familiarity with Third Party Reimbursement programs (preferred).

Location

• San Francisco

Work Type

• Regular
• Full Time

Experience Level

• One year of front-desk experience in a dental office.

Education Level

• High School Diploma or equivalent.

Salary/Compensations

• $26.18 to $28.13 per hour

Benefits

• 401(k) retirement savings plan with company contribution.
• Vacation: 2 weeks annually (increases to 3 weeks after 5 years, and 4 weeks after 8 years).
• Paid educational leave: 40 hours annually.
• Medical insurance with zero out-of-pocket expense under the base plan.
• Dental and vision insurance at no cost to the employee.
• Life insurance with a free basic policy and optional voluntary plan.
• Paid time off includes 12 paid holidays, a birthday holiday, two floating holidays, and 12 sick days per year.
• Flexible spending accounts for health and dependent care expenses.
• Commuter benefits.

About the Company

• Mission Neighborhood Health Center (MNHC) is a non-profit, multi-site community health organization offering comprehensive health services in the Mission and Excelsior Districts of San Francisco.
• The center offers primary health care services, adult medicine, pediatrics, family planning, OB/GYN, HIV and homeless services.
• We advocate for health equity and deliver innovative, high-quality services responsive to the neighborhoods and diverse communities we serve.

Equal Opportunity

• Mission Neighborhood Health Center is an Equal Employment Opportunity employer committed to fostering an inclusive environment for our diverse workforce.
• We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, or other applicable legally protected characteristics.
• Pursuant to the San Francisco Fair Chance Ordinance, we will consider employment for qualified applicants with arrest and conviction records.