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About the Role
At Setai Dental, every patient interaction matters. As our Dental Administrator (Concierge), you will be the first point of contact for patients, ensuring a welcoming and seamless experience while contributing to efficient clinic operations. This role is ideal for someone passionate about outstanding customer service within a collaborative, patient-focused team.
Responsibilities
- Welcome patients warmly in person, over the phone, and via email
- Schedule, coordinate, and optimize appointments, including filling last-minute openings
- Respond to patient inquiries and coordinate referrals with other healthcare providers
- Present treatment plans and explain insurance coverage, estimated costs, and payment options
- Process patient billing and insurance claims accurately
- Follow up on outstanding accounts receivable
- Maintain accurate patient records and ensure all information is current
- Support the clinical team to ensure smooth day-to-day clinic operations
Requirements
- Minimum one year of experience in administration, reception, or customer service
- Previous dental or healthcare experience is considered a strong asset
- Exceptional organizational and multitasking abilities
- Strong communication and interpersonal skills with a patient-first mindset
- Professional, friendly, and able to remain calm under pressure
- Comfortable working in a collaborative, fast-paced environment
- IPAC certification is considered an asset
Skills
- Administration
- Reception
- Customer Service
- Organizational skills
- Multitasking
- Communication skills
- Interpersonal skills
- Patient-first mindset
- Professionalism
- Calm under pressure
- Collaboration
- Fast-paced environment adaptability
Location
- Downtown Toronto, ON
Work Type
- Full-time
- Evening shifts may be required
- Occasional weekend shifts may be required
Experience Level
- Minimum one year of experience
Salary/Compensations
- $23.00–$30.00 per hour
Benefits
- Opportunities for professional growth
About the Company
- Setai Dental is part of Anytime Dental and Passion Dental Group, a growing network of dental practices across Ontario.
- Committed to clinical excellence and outstanding patient experiences.
- Believes dentistry is about more than treating teeth—it's about building lasting relationships, creating comfortable experiences, and helping every patient feel confident in their smile.