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About the Role

As a Store Advisor, you will be a key player in driving a premium, individualized fan experience in-store. Your focus will be to master the fundamentals of our Cloud CX philosophy to deliver "wow" moments and ensure a seamless, premium, customer-centric operation. You will support the retail function by demonstrating a high-level of performance through service with authenticity, driving brand loyalty and igniting the human spirit through movement.

Responsibilities

Deliver a premium, individualized customer experience rooted in our On Spirits and the Cloud CX philosophy to create meaningful moments for our fans
Respond to fan inquiries and resolve issues positively, ensuring a premium shopping experience
Assist with unpacking, back-stocking, and organizing deliveries to ensure inventory is efficiently managed
Help maintain a clean, organized, and safe work environment, adhering to Health & Safety (H&S) standards
Support daily operational tasks such as restocking shelves, updating displays, and managing product flow
Contribute ideas for in-store events, community engagement, and other activities to boost fan interactions and store presence
Foster a collaborative and positive team environment.
Demonstrate a strong commitment to providing exceptional customer service.
Embrace new ideas and initiatives to drive store success.
Uphold high standards of integrity and professionalism in all actions.

Requirements

1+ years of relevant experience in retail or in a customer service-related field
Understanding of service excellence, with the ability to engage our fans, address their needs, and provide effective solutions
Organizational skills and attention to detail
Excellent communication skills and the ability to provide constructive feedback to improve store processes and fan experiences
Ability to work weekends, evenings and holidays as needed

Experience Level

1+ years of relevant experience

About the Company

Our Retail team is the heartbeat of On, bringing our brand and products to life for our fans across the globe. We believe in creating immersive, design-led spaces that go beyond traditional shopping to offer unforgettable experiences. As a team, we value authenticity, collaboration, and a relentless drive for excellence. We move fast, stay agile, and always put our fans at the center of everything we do, ensuring that every interaction delivers a moment of WOW.