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About the Role

As a Fraud Operations Associate, you will manage daily workflows related to transaction fraud, first-party fraud, and account takeovers. You will improve the business’s ability to scale and make risk-based and customer-focused decisions, acting as the company expert in fraud operations with the autonomy to drive down losses and improve internal efficiencies. You will also be critical in containing fraud losses and improving operational efficiencies by contributing to the evolution of our AI tools, ensuring Brex scales safely and sustainably.

Responsibilities

Own and work associate level queues assigned to the Fraud Operations team.
Develop and implement scalable operational processes for fraud management.
Make risk-based, subjective decisions on high-value/risk transactions & account offboardings.
Achieve company-level goals around financial fraud losses.
Respond to cross-functional partners on escalations related to fraud, balancing risk and customer experience.
Participate in streamlining fraud operational workflows for transaction review and account investigations.
Take ownership of Fraud Incident handling, conduct root cause analysis, and close inefficiency gaps.
Own and ship projects on the Fraud Ops roadmap with full autonomy.
Use AI tools to elevate and enhance queues and projects.
Partner with Policy, Data Science, and Engineering to improve tooling and scale internal operations for fraud.

Requirements

Previous management or team leader experience.
Strong communication skills.
An upbeat attitude, ability to remain calm under pressure, and a desire to identify and fix issues.
Creative curiosity, collaborative ethic, hardworking enthusiasm, and driving personal vision.
Excellent interpersonal, analytical, and problem-solving skills with a penchant for multi-tasking and self-starting.
Ability to collaborate and work with a team on projects and process improvements.
SQL knowledge.

Location

San Francisco

Work Type

Hybrid
Remote

Salary/Compensations

$86,784-$108,480 USD

About the Company

Brex is the intelligent finance platform that enables companies to spend smarter and move faster in more than 200 markets.
By combining global corporate cards and banking with intuitive spend management, bill pay, and travel software, Brex enables founders and finance teams to accelerate operations, gain real-time visibility, and control spend effortlessly.
Brex’s AI-native automation and world-class service eliminate manual expense and accounting tasks for customers so they can focus on what matters most.
Tens of thousands of the world's best companies run on Brex, including DoorDash, Coinbase, Robinhood, Zoom, Plaid, Reddit, and SeatGeek.
Working at Brex allows you to push your limits, challenge the status quo, and collaborate with some of the brightest minds in the industry.
We’re committed to building a diverse team and inclusive culture and believe your potential should only be limited by how big you can dream.
We make this a reality by empowering you with the tools, resources, and support you need to grow your career.
Operations is the backbone of Brex’s mission to power businesses through our Intelligent Finance Platform.
We own credit, fraud, money movement, and payments, protecting our customers and our company.
From product operations that ensure flawless launches to scalable systems that drive innovation and precision, we operate at the intersection of product, design, engineering, and customer success.
If you want to work at the heart of the business, Operations is where you belong.
Brex LLC is a wholly owned subsidiary of Capital One, N.A.