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About the Role

The Account Project Lead (APL) serves as the client-facing delivery Single Point of Contact (SPOC) for their Delivery Hub, Practices, and subcontractors, ensuring project delivery meets contractual requirements and client expectations. This role involves managing project scope, resources, cost, and coordination to promote client satisfaction and drive optimization.

Responsibilities

• Ensuring project delivery to expected contract requirements and scope of project services work for the client (cost, schedule, quality, SLA outcomes)
• Working with Industry Project Leader, ANZ PMO and Delivery Excellence to satisfy organizational project governance requirements and enhance project delivery performance
• Establishing as single point of contact on the account for projects to the customer regardless of whether Non-Practice or Practice project
• Engaging relevant leadership groups where there are projects that are at risk or require some intervention
• Promoting client satisfaction through efficient, effective delivery of projects by proactively managing issues/risks that could impact service delivery, identifying and driving optimisation while managing scope, resources, cost of delivery and coordination
• Ensuring Programme/Project Manager(s) meet established schedules, resolve technical and operational issues, and accomplish delivery goals towards contract commitments
• Tabling change requests according to client contractual timelines and clearly articulating impact on time, cost/price, resourcing, and risk
• Ensuring resource plans align to contractual and organizational business strategies, plans and project pipeline opportunities
• Supporting the provision of detailed information required to complete monthly client billing, project financial forecasts, POR variance management, ensuring accurate, complete and timely entry
• Engaging with account finance lead
• Actively identifying opportunities to drive down the cost and improve margin of project delivery
• Supporting the ADL and account in the development of client project delivery service levels and managing project delivery to meet contractual SLA requirements & KPIs
• Supporting the ADL in representing the account for all project delivery and sales opportunities
• In conjunction with Client Partner, and the ADL, ensuring all opportunities/new projects/change requests are drafted, scoped & estimated and comply with organizational governance, review and approval requirements
• Understanding their client at the local, country, region and global level to analyse delivery requirements, contribute to client’s strategic business plan, and foster incremental revenue opportunities and value propositions
• Managing key client relationships and expectations, interfacing at all levels of the client organisation from CxO and below, and ensuring client satisfaction for Project delivery
• Participating in client steering and governance functions across the project portfolio
• As an account leader, support account initiatives and issues as required such as P1s, annual leave drives, AOP improvements etc
• Ensuring process improvement initiatives (CMMI, ISO, and ITIL) are implemented and effectively contribute to organizational performance and productivity improvement and corporate quality/DXC best practice standards

Requirements

• Client facing delivery Single Point of Contact (SPOC) for their Delivery Hub, Practices and subcontractors to their account
• Line of sight to the project contractual services sold to the client
• Represent the single interface to the Account Delivery Lead (ADL), Practices and subcontractors for those services including the management and governance of all NSSR and project delivery

Skills

• Project delivery
• Client relationship management
• Risk management
• Scope management
• Resource management
• Cost management
• Coordination
• Change request management
• Financial forecasting
• Process improvement

Location

• Global

Work Type

• In-person collaboration
• Flexibility

About the Company

• DXC Technology (NYSE: DXC) is the world’s leading independent, end-to-end IT services company, helping clients harness the power of innovation to thrive on change.
• Created by the merger of CSC and the Enterprise Services business of Hewlett Packard Enterprise, DXC Technology serves nearly 6,000 private and public sector clients across 70 countries.
• The company’s technology independence, global talent and extensive partner alliance combine to deliver powerful next-generation IT services and solutions.
• DXC Technology is recognized among the best corporate citizens globally.
• DXC Technology believes strong connections and community are key to our success.
• Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances.
• We’re committed to fostering an inclusive environment where everyone can thrive.

Equal Opportunity

• We are an Equal Opportunity Employer
• DXC is proud to be an equal opportunity employer, and we welcome submissions from people from all walks of life.
• We celebrate our diversity and recognise it is the unique contributions of our people that give us our edge.
• Accommodation of special needs for qualified candidates may be considered within the framework of the DXC Accommodation Policy.
• In addition, DXC Technology is committed to working with and providing reasonable accommodation to support qualified individuals with physical and mental disabilities.