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About the Role

The IT Support Specialist is the first point of contact for day-to-day technology support at Big Geyser, serving as the on-site technology resource for the Brewster facility. This entry-level role is ideal for individuals with 0-3 years of experience eager to learn and grow in IT, supporting employees with their technology needs, logging issues, documenting resolutions, and maintaining IT assets.

Responsibilities

• Serve as the first point of contact for employees’ technology questions, problems, and requests across the company, with a primary focus on the Brewster location.
• Diagnose and troubleshoot everyday issues with desktops, laptops, mobile devices, email, printers, network connectivity, and other peripheral equipment.
• Partner with the Managed Service Provider to troubleshoot and resolve PC and network issues.
• Work with Senior IT to troubleshoot mobile devices, applications, and broader systems issues.
• Help users with everyday questions in the ERP system (VIP); handle known fixes and escalate deeper issues.
• Log every issue and request in the helpdesk ticketing system, track each incident through to resolution, recognize high-priority tickets, and respond within expected timeframes.
• Document all troubleshooting steps and resolutions clearly to build a reliable, reusable knowledge base.
• Set up, image, and provision PCs, laptops, mobile devices, and printers; support the Mobile Device Management (MDM) solution and help deploy applications, security, and device policies.
• Manage local IT assets at Brewster — tag, track, and maintain an accurate hardware and software inventory.
• Manage IT supplies and consumables, monitor stock levels, reorder as needed, and keep the supply area organized.
• Assist with the procurement and disposal of computers, devices, printers, and other equipment.
• Collaborate with departments onboarding and offboarding — deploy and collect end-user equipment and accounts — and communicate clearly with all levels of staff.
• Assist team members with maintenance and upkeep of the network and with IT projects and rollouts.
• Help create and improve simple procedures and forms that make IT operations run more smoothly.

Requirements

• 0–3 years of hands-on IT support or helpdesk experience.
• Foundational familiarity with Windows OS and applications.
• Foundational familiarity with Microsoft 365 (Outlook, Teams, SharePoint, OneDrive).
• Foundational familiarity with iOS and Android devices.
• Foundational familiarity with printers/copiers.
• Strong customer service and interpersonal skills.
• Ability to explain technical concepts in plain language.
• Organized, methodical, and dependable.
• Strong written skills to document accurately and thoroughly.
• Self-motivated, able to work independently and as part of a team.
• Genuinely eager to learn.
• Able to lift at least 40 lbs.

Skills

• Windows OS
• Microsoft 365
• iOS
• Android
• Printers/Copiers
• Helpdesk Ticketing System (ManageEngine ServiceDesk Plus)
• ERP System (VIP)
• Mobile Device Management (MDM)
• Azure
• Active Directory
• Exchange
• VOIP phone systems
• Hardware setup/provisioning
• Wi-Fi
• Access-point deployments
• Inventory controls
• Warehousing/logistics
• Basic accounting/finance
• Beverage/food distribution

Location

• Brewster, NY

Work Type

• On-site
• Full-time

Experience Level

• Entry-level
• 0-3 years

Education Level

• Associate degree in Computer Science or related field, or equivalent work experience.

Salary/Compensations

• $55,000.00 - $60,000.00

Benefits

• Medical, Dental & Vision Insurance
• Flexible Spending Account (FSA)
• 401(k) with Generous Company Match
• Retirement Savings Plan
• Disability Insurance
• Life Insurance
• Paid Vacation, Sick Time & Holidays
• Paid Family Leave / Parental Leave
• Paid Orientation & Training
• Employee Referral Program

About the Company

• New York's largest non-alcoholic, family-owned beverage distributor.
• Exclusive New York distributor for top-selling brands such as Bloom, C4, Celsius, Essentia, Hal's New York, Liquid Death, Poppi, and many more.
• A leading force in the beverage and snack business.
• Collaborative team that is rapidly expanding and promotes career development.