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About the Role
The Retail team on Agent Engineering supports major consumer brands, reinventing commerce in the AI-first era. Our customers rely on us to deliver novel experiences and host millions of interactions across various channels annually. We support customers in critical moments, ensuring seamless experiences that resolve issues, drive revenue, increase lifetime value, and build lasting loyalty.
Responsibilities
- Design and deliver production-grade AI agents that are highly performant, reliable, and intuitive.
- Drive the Agent Development Life Cycle (ADLC) with complete ownership from pilot through continuous iteration.
- Partner with large enterprises and cutting-edge startups to build AI agents that transform operations.
- Shape the evolution of Sierra's core platform by surfacing unmet needs and prototyping new tools and features.
Requirements
- Experience building and scaling end-to-end production systems.
- Strong technical problem-solving skills, especially in fast-changing, ambiguous environments.
- A builder and tinkerer's mindset with high agency.
- Comfort working directly with customers to understand their needs and solve real-world problems.
- Excellent communication skills—clear, direct, and persuasive across technical and non-technical audiences.
- Excitement in the retail space and a care for helping top brands build brand loyalty.
Skills
- AI/LLM systems in production
- Founding engineer experience
- Eval frameworks
- Agent tooling
- RAG pipelines
- Prompt engineering
- React
- TypeScript
- Go
Location
- San Francisco
- Atlanta
- New York
- London
- Paris
- Madrid
- Munich
- Singapore
- Tokyo
- Sydney
Work Type
- In-person
- Full-time
Benefits
- Flexible (unlimited) paid time off
- Medical, dental, and vision benefits for you and your family
- Life insurance and disability benefits
- Retirement plan dependent on country of employment
- Parental leave
- Fertility and family building benefits through Carrot
- Lunch, snacks, and coffee
- Discretionary benefit stipend
- Free alphorn lessons
- Equity plans
About the Company
- Sierra is creating a platform to help businesses build better, more human customer experiences with AI.
- We are guided by values: Trust, Customer Obsession, Craftsmanship, Intensity, and Family.
- Our co-founders are Bret Taylor and Clay Bavor, with extensive experience from companies like Salesforce, Facebook, Google, and OpenAI.
Equal Opportunity
- We encourage you to apply even if your experience doesn’t precisely match the job description.
- We strive to evaluate all applicants consistently without regard to race, color, religion, gender, national origin, age, disability, veteran status, pregnancy, gender expression or identity, sexual orientation, citizenship, or any other legally protected class.