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About the Role

We are seeking a Systems Engineer to join our growing Support team in London. This is a hands-on technical role providing onsite support, troubleshooting, systems administration, and escalation support across client technology environments. The Systems Engineer will work closely with other Systems Engineers, Senior Systems Engineers, and Client Technology Managers in a collaborative environment that provides strong opportunities for continued technical growth. This role also offers exposure to more advanced support, infrastructure, and project work as technical capability develops. The successful candidate will combine strong technical troubleshooting skills with excellent communication, organization, ownership, and a customer-first approach to supporting users and client environments.

Responsibilities

Provide onsite IT support and technical assistance to users
Manage and resolve support requests through the organization’s ticketing system
Troubleshoot end-user issues across Microsoft Windows, Microsoft Office, desktops, laptops, mobile devices, and related technologies
Support Microsoft 365 environments, including Exchange Online, SharePoint Online, Microsoft Intune, Microsoft Teams, and Microsoft Entra ID
Assist with systems administration across Microsoft Windows Server, Active Directory, Group Policy, identity, access, and endpoint-management technologies
Troubleshoot networking, virtualization, security, and infrastructure-related issues within assigned client environments
Escalate complex technical issues appropriately and collaborate with Senior Systems Engineers and other technical resources through resolution
Maintain accurate technical documentation, ticket notes, procedures, and client-environment information
Follow Atlas Technica’s technical standards, security requirements, documentation expectations, and strict change-control procedures
Participate in advanced support, infrastructure initiatives, and project work as experience and technical capability develop

Requirements

2+ years of relevant IT experience in desktop support, systems engineering, systems administration, or a related technical environment
Strong end-user and desktop support experience across Microsoft Windows, Microsoft Office, desktops, laptops, mobile devices, and common workplace technologies
Experience supporting Microsoft 365 environments, including Exchange Online, SharePoint Online, Microsoft Intune, and Microsoft Entra ID
Working knowledge of Microsoft Windows Server, Active Directory, Group Policy, and related systems-administration technologies
Experience supporting endpoint protection or threat-management solutions such as Sophos or similar platforms
Basic understanding of virtualization technologies such as VMware or Hyper-V
Working knowledge of networking fundamentals, including TCP/IP, DNS, DHCP, LAN/WAN, VPN, routing, switching, wireless networking, and firewalls
Strong written and verbal communication skills with the ability to communicate effectively with technical and non-technical users
Strong troubleshooting, organization, documentation, and problem-solving skills
Ability to work effectively both independently and collaboratively within a fast-paced support environment
Previous experience working within an MSP, professional services, or high-touch client support environment strongly preferred
Ability to work onsite full-time in the Atlas Technica London office
Ability to perform the physical requirements necessary to support onsite IT operations, including occasionally lifting or carrying equipment up to approximately 23 kg (50 lbs), sitting or standing for extended periods, climbing stairs, bending, kneeling, crouching, reaching, and safely accessing workstations, equipment, and other onsite IT areas as required

Skills

Microsoft Windows
Microsoft Office
Microsoft 365
Exchange Online
SharePoint Online
Microsoft Intune
Microsoft Teams
Microsoft Entra ID
Microsoft Windows Server
Active Directory
Group Policy
Endpoint management
Networking
Virtualization
Security
Infrastructure
Sophos
VMware
Hyper-V
TCP/IP
DNS
DHCP
LAN/WAN
VPN
Routing
Switching
Wireless networking
Firewalls
ConnectWise

Location

London, United Kingdom

Work Type

Onsite
Full-Time

Experience Level

2+ years of relevant IT experience

Benefits

Competitive salary
Comprehensive benefits
Great perks

About the Company

Atlas Technica’s mission is to shoulder IT management, user support, and cybersecurity for our clients, who are hedge funds and other investment firms. Founded in 2016, we have grown year over year through our uncompromising focus on service.
We value ownership, execution, growth, intelligence, and camaraderie. We are looking for people who share our Core Values, thrive, and contribute to this environment while putting the customer first.
At Atlas Technica, we offer a competitive salary, comprehensive benefits, and great perks to our global Team. We strive to maintain a professional yet friendly environment while promoting professional and career development for our Team Members. Join Atlas Technica now!

Equal Opportunity

Atlas Technica is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.