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About the Role

The Laptop Refresh Technician role offers an excellent entry point into IT support, providing valuable hands-on experience and exposure to a broad range of IT disciplines. This position requires excellent organizational and communication skills and the ability to collaborate with a global IT Team.

Responsibilities

• Prepare, image, and configure new laptops according to company standards.
• Migrate user data and settings from old devices to new laptops.
• Schedule and coordinate laptop deployments with employees and departments.
• Collect, inventory, and decommission old laptops following security protocols.
• Install necessary applications and updates on new devices.
• Provide first-level support during and after deployment to ensure user satisfaction.
• Document asset transfers and update the inventory management system.
• Work closely with the IT team to troubleshoot deployment issues.
• Ensure compliance with company IT security policies throughout the refresh process.
• Work independently at times with limited supervision.
• Engage other departments if necessary to resolve issues.

Requirements

• College degree in any IT Discipline or 2+ years equivalent work experience.
• Familiarity with Windows 10/11, Microsoft Office, Active Directory, and imaging tools (e.g., SCCM, MDT, or similar).
• Basic knowledge of hardware setup, software installation, and basic troubleshooting.
• Excellent organizational, communication, and customer service skills.
• Ability to lift and move equipment as required (up to 25 lbs).
• Ability to work independently and in a team environment.

Skills

• Organizational skills
• Communication skills
• Customer service skills
• Windows 10/11
• Microsoft Office
• Active Directory
• Imaging tools (e.g., SCCM, MDT, or similar)
• Hardware setup
• Software installation
• Basic troubleshooting

Location

• Manhattan, NY (Financial District)

Work Type

• On-site
• Full-time

Experience Level

• Entry level

Education Level

• College degree in any IT Discipline
• 2+ years equivalent work experience

Salary/Compensations

• $26 - $31 hourly

Benefits

• Medical, Dental, Vision, Life, AD&D, Disability and other voluntary benefits
• Flexible Spending Accounts for Medical and Childcare
• Paid Time Off, Family Leave for New Parents, Volunteer Time
• Tuition Reimbursement
• Commuter Transit (where available)
• 401k retirement savings with Company matching on employee contributions and/or qualified student loan repayments
• Fitness Reimbursement
• Wellness programs
• Diversity/inclusion programs
• Employee resource programs and initiatives

About the Company

• Thornton Tomasetti applies engineering and scientific principles to solve the world’s challenges.
• An independent organization of creative thinkers and innovative doers collaborating from offices worldwide.
• Our mission is to bring our clients' ideas to life and, in the process, lay the groundwork for a better, more resilient future.
• We provide support and opportunities to our employees to achieve their full potential and cultivate a rewarding career.

Equal Opportunity

• Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
• Thornton Tomasetti is proud to be an equal employment workplace.
• Individuals seeking employment at Thornton Tomasetti are considered without regards to age, ancestry, color, gender (including pregnancy, childbirth, or related medical conditions), gender identity or expression, genetic information, marital status, medical condition, mental or physical disability, national origin, protected family care or medical leave status, race, religion (including beliefs and practices or the absence thereof), sexual orientation, military or veteran status, or any other characteristic protected by federal, state, or local laws.