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About the Role
Veterinary Account Managers build trusted partnerships that help veterinary clinics deliver exceptional experiences while growing their businesses. If you're passionate about relationship management, customer success and helping customers achieve their goals, we'd love to hear from you.
Responsibilities
- Manage and grow an established portfolio of veterinary partnerships
- Build meaningful, long-term customer relationships
- Represent one of North America's leading pet aftercare organizations
- Build and strengthen long-term relationships with veterinary hospitals and clinics.
- Identify opportunities to grow existing customer partnerships while developing new business opportunities.
- Become a trusted advisor by understanding each customer's business and recommending solutions that support their success.
- Conduct regular business reviews, customer visits and strategic planning discussions.
- Build and maintain a healthy sales pipeline using CRM technology.
- Achieve or exceed customer retention, revenue growth and activity objectives.
- Develop trusted relationships with your assigned veterinary partners.
- Increase customer engagement and satisfaction across your territory.
- Identify opportunities to expand Gateway's services within existing accounts.
- Consistently achieve customer retention and revenue objectives.
- Become a valued strategic partner to your customers and colleagues.
Requirements
- 3+ years of successful account management, relationship management or outside B2B sales experience.
- Proven ability to grow existing customer relationships while identifying new business opportunities.
- Experience managing a geographic sales territory.
- Strong consultative selling and relationship-building skills.
- Experience using CRM platforms such as Salesforce, HubSpot, Microsoft Dynamics or similar.
- Veterinary, healthcare, medical device, pharmaceutical or related industry experience is an asset.
- Valid driver's licence and willingness to travel approximately 75% throughout your assigned territory.
Skills
- Relationship Management
- Territory Growth
- Customer Success
- Consultative Selling
- CRM Technology
Location
- Buffalo
- Rochester
- Syracuse
Work Type
- Territory-Based
- Field-based
Experience Level
- 3+ years of experience
Salary/Compensations
- Competitive Base Salary + Performance Incentive
Benefits
- Vehicle Allowance: $800/mth
- Competitive compensation with performance incentives
- Monthly vehicle allowance
- Comprehensive benefits package
- Ongoing coaching, development and career growth
- Meaningful work supporting veterinary professionals and pet families
- Business expense reimbursement
- Company laptop and mobile technology
- Medical, Dental and Vision coverage
- 401(k) Retirement Savings Plan with employer matching contributions
- Company-paid Life Insurance and Long-Term Disability
- Employee Assistance Program and Gateway CarePath
- Health Savings Account option for eligible HDHP participants
- Flexible Spending Accounts
- Pet Insurance and voluntary insurance options
- Paid vacation and company holidays
About the Company
- At Gateway Services, we're North America's leading provider of pet aftercare services, proudly partnering with more than 17,000 veterinary professionals across the United States and Canada.