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About the Role
The Total Rewards Client Manager assists employee benefits clients by providing optimal employee benefit programs, communication, and service administration to help them achieve their business goals. This role requires exceptional communication skills to build trust and rapport with clients via email and phone.
Responsibilities
- Build strategic relationships with clients and carrier partners.
- Serve as the primary contact for clients and support Business Consultant or Sr. Business Consultant on client accounts.
- Manage client project plans and lead client calls.
- Assist with client meeting deliverables and actively participate in the meetings.
- Manage the annual client calendar including renewal and marketing processes for clients.
- Attend and conduct all client meetings, including renewal and open enrollment.
- Manage escalated and complex client issues with minimal guidance.
- Manage product and carrier implementations.
- Coordinate the management of client technology solutions alongside the Total Rewards Technology team.
- Develop and deliver communication strategies for clients.
- Stay abreast of latest compliance and benefit trends.
- Conduct final review to ensure accuracy of compliance deliverables (5500s, SPD Wraps, annual notices, ACA, etc.).
- Review and oversee outsourced tasks before distribution to the client.
- May train the next level down (i.e. Client Manager may train Sr. Client Representative and/or Client Representative).
- Other tasks, duties or special projects as assigned.
Requirements
- Exceptional communication skills
- Strong interpersonal skills
- Technology driven
- Open to learning new systems
- Basic knowledge of systems
Skills
- Client relationship management
- Project management
- Meeting facilitation
- Benefit program administration
- Communication strategy development
- Compliance monitoring
- Technology solution coordination
About the Company
- The team is fast-paced, technology-driven, and service-oriented.
- Partners with mid-sized to large clients concentrated in the tech and biotech industry.
- Highly motivated, inclusive of everyone, and always open to new ideas.
- Ideal for ambitious, agile, self-motivated multi-taskers.