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About the Role
Join RAS as a Team Lead for our Reception Service in Berlin. This role offers a development opportunity where you will take responsibility for our Berlin location, managing 35 residential and office properties, with support from our HR, dispatch, and central units.
Responsibilities
- Ensure smooth organization of concierge and reception services across all Berlin properties.
- Lead and develop your team.
- Conduct personnel discussions, including feedback and annual reviews.
- Serve as the primary point of contact for high-profile clients, tenants, guests, property management, and technical staff.
- Collaborate and communicate with external service providers.
- Optimize processes and implement/further develop quality standards.
- Manage complaints.
Requirements
- Several years of experience in a service industry (e.g., hospitality, flight attendant, customer service, or similar).
- Initial leadership experience is advantageous, including in a deputy role.
- Very good manners, confident demeanor, and a well-groomed appearance.
- Strong communication and teamwork skills, positive attitude, and passion for service.
- High sense of responsibility and organizational skills.
- Very good German and good English language skills.
Skills
- Concierge service
- Reception service
- Team leadership
- Customer service
- Communication
- Organization
Location
- Berlin
Work Type
- Full-time
Experience Level
- Team Lead
- Supervisor
Salary/Compensations
- €20.00 - €23.00 gross per hour
Benefits
- Attractive remuneration
- Structured onboarding
- Training and development opportunities
- Modern IT equipment, laptop & work mobile phone
- Employee bonuses
- 20% contribution to company pension scheme
- Employee discounts
- Referral bonuses for personnel recommendations
- 30% discount in our restaurants 'Brasserie Colette Tim Raue'
About the Company
- Since 2009, RAS Service Group has provided professional reception and exclusive concierge services throughout Germany.
- We ensure service is tangible in over 110 high-quality residential and office properties with over 300 employees, delivering service personally, professionally, and with genuine passion.
- Recognized multiple times as a Top Employer for Small and Medium-sized Businesses by Focus-Business in cooperation with kununu GmbH.