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About the Role

The Sales Engineer Coordinator Team's focus is to assist customers with their needs, both internal and external. This role works with multiple departments within the company and other local branches to assist with orders, updates, or solutions to various needs. The Sales Engineer Coordinator will also be tasked to learn new products, with general training provided on the technical functionality of specific products.

Responsibilities

Prepare accurate quotations and sales orders for customers across the United States and international markets, ensuring timely processing and attention to detail.
Serve as a primary point of contact for customers via phone and email, responding to inquiries regarding products, pricing, order status, lead times, and technical information.
Review and interpret customer requirements, specifications, and drawings to identify the appropriate products, components, and solutions.
Collaborate with Engineering, Manufacturing, Purchasing, Technical Support, and other internal departments to resolve customer inquiries and ensure accurate order fulfillment.
Assist customers in identifying replacement parts, compatible products, and system solutions by utilizing technical documentation, product knowledge, and internal resources.
Investigate and resolve customer issues involving shortages, damaged shipments, incorrect parts, warranty concerns, or order discrepancies.
Document customer interactions and case resolutions using Salesforce CRM.
Monitor active orders and provide proactive updates to customers regarding production schedules, shipping status, and any potential delays.
Operate with limited supervision and perform additional duties and special projects as assigned to support departmental and organizational objectives.

Requirements

Associated Degree required; Bachelors in Business, Technical Studies, or a related field preferred.
2+ years of experience in customer service, technical sales support, inside sales, estimating, project coordination, or a related role in a manufacturing, industrial, or engineering environment preferred.
Experience in elevator or automotive field preferred.
Strong mechanical aptitude with the ability to interpret technical information, product specifications, drawings, and customer requirements.
Exceptional work ethic, time management, organizational skills, be able to multi-task.
Proficiency in MS Office Suite including Word, Excel, PowerPoint and Outlook; experience with ERP, CRM, or Salesforce systems is preferred.
Proven ability to build positive relationships, operate in a team environment, and deliver outstanding customer service while managing challenging situations with professionalism.
Self-motivated and able to work independently with minimal supervision when required.

Skills

MS Office Suite
Word
Excel
PowerPoint
Outlook
ERP
CRM
Salesforce

Location

Bronx, NY

Work Type

Full Time
In-Person

Experience Level

Experienced

Education Level

Associated Degree
Bachelors in Business
Bachelors in Technical Studies

Salary/Compensations

$65,000-$75,000

Benefits

Medical/Dental/Vision/Life Insurance
HSA
Employee Assistance Program (EAP)
Plum Benefits

About the Company

Vantage Elevation, LLC is North America’s leading independent manufacturer of elevator components and systems.
Vantage is comprised of eight business units including GAL Manufacturing; GAL Canada; BSIS; Hollister-Whitney; Elevator Controls; Courion; Bore-Max; Thames Valley Controls and Vertical Dimensions.
Through its brands, Vantage supplies almost all electro-mechanical devices used in contemporary elevators.
The Vantage group employs over 900 staff in multiple locations across the United States, Canada, and the United Kingdom.

Equal Opportunity

Vantage Elevation, LLC provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.