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About the Role

Arch Telecom is seeking a Retail Store Manager (RSM) to lead a retail team, embody the brand, and drive sales. The RSM will create excitement around products and services, build customer relationships, and provide expert recommendations for device and service solutions in a fast-paced environment.

Responsibilities

• Lead by example and demonstrate best practices for the team.
• Assist customers throughout their shopping journey, both online and in-store.
• Provide hands-on demonstrations of technology, exploring individual customer needs.
• Oversee all store functions, including sales and inventory, to meet or exceed sales goals.
• Implement new store programs and initiatives.
• Sell personalized solutions beyond basic device and service plans, including accessories and IoT devices.
• Ensure the store is well-maintained and presented.
• Approach service and sales with patience, honesty, and empathy.
• Become proficient in digital tools to enhance customer interactions and onboarding.
• Educate customers on network coverage, plans, and services.
• Perform device and account inspections, reviews, and troubleshooting.
• Complete training on in-store experience, new skills, processes, and systems.
• Partner with employees across channels, including business and customer service, to collectively own the customer experience and resolve issues.
• Identify and handoff small business leads.
• Develop strong peer relationships and foster accountability for company success.
• Provide a first-class customer experience in a positive environment.

Requirements

• Leadership experience.
• Competitive drive and confidence to succeed in a fast-paced sales environment.
• Willingness to lead a team, share best practices, serve customers, and resolve issues.
• Effectiveness in operational, financial, and performance management.
• Strong communication skills for team and customers.
• Prior wireless sales experience.
• Must be at least 18 years of age.
• Ability to stand for long periods of time.
• Ability to lift objects weighing up to 25lbs.
• Reliable transportation.
• Full Time (45 hours) availability.

Skills

• Sales
• Customer Service
• Leadership
• Communication
• Operational Management
• Financial Management
• Performance Management
• Wireless Sales

Location

• Bronx, NY 10462

Work Type

• Full Time

Experience Level

• Management

Education Level

• High school degree or GED

Salary/Compensations

• $60,000.00 - $100,000.00 Base+Commission/year

Benefits

• Employee Stock Ownership Program (ESOP)
• Competitive salary pay
• Bonus earnings
• Automatic raises when reaching attainable milestones
• Exciting opportunities for career advancement
• Discounted T-Mobile Cell Phone Plan
• Health Benefits for Full Time Employees
• $1500 sign on bonus

About the Company

• A national Wireless Preferred Retailer for the #1 Mobile provider in the country.
• Operates over 200 retail stores across the U.S.
• Established in 1993, providing superior service and quality wireless products.
• A recognized leader in the wireless retail industry, delivering solutions and service.
• Arch Telecom's culture emphasizes care & excellence.
• Diversity & Inclusion is a foundational principle, embracing diverse perspectives, backgrounds, and experiences.

Equal Opportunity

• Diversity & Inclusion is a foundational principle of Arch Telecom. Embracing a diverse workforce is a significant contributor to our success as an organization. Employees with diverse perspectives, backgrounds, and experiences allow us to better reflect the communities whom we serve and result in a superior customer and employee experience. We embrace the diversity that makes our employees unique, and we welcome everyone to our team. YOU BE YOU!