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About the Role

Rose Associates is seeking an experienced Resident Manager to oversee daily operations, manage the building services team, and ensure resident satisfaction and financial success within a residential rental community. The ideal candidate will demonstrate exceptional leadership, problem-solving, and multitasking abilities, with a strong understanding of building mechanical infrastructure and organizational skills.

Responsibilities

Manage daily property operations.
Prioritize tenant concerns and ensure timely maintenance.
Coordinate preventive maintenance, oversee compliance with audits and local laws, and manage repairs by obtaining vendor quotes and scheduling tasks.
Implement corporate maintenance procedures, coordinate with contractors, negotiate and manage service contracts, and ensure compliance with quality, safety, and legal standards.
Assist in budget development and management for building maintenance, regularly review variances, control expenditures, identify cost savings, and prepare reports for management.
Respond to building emergencies, supervise construction projects, enforce safety protocols, conduct inspections and training, and maintain accurate records, including investigating and reporting accidents/incidents.
Oversee and assess staffing requirements within the building, ensuring optimal workforce management.
Be present on-site and able to move throughout the building to address building-related matters and meet with tenants, staff, vendors, and visitors.
Ascend and descend stairs, position oneself in small spaces for building inspections and maintenance repairs, and lift and move large or heavy objects in excess of 50 pounds.
Be comfortable with exposure to varying environmental climates and circumstances.
Respond to emergencies and be on call 24 hours.

Requirements

A minimum of 4 years in maintenance and staff management.
Strong self-management skills.
Professional demeanor.
Experience opening a new construction, lease-up building is required.
Optimize building efficiency with sustainable energy practices, grid interactive maintenance, and modern security technologies.
Proficient in various mechanical systems for cost-effective solutions.
Possess the required licenses and certificates (Certificate of fitness S12, Certificate of fitness S-13 Certificate of fitness S-95, Certificate of fitness P-99, EPA 608 Universal).
Strong communication skills with staff, property management teams, and senior management.
Work authorization required.

Skills

Leadership
Problem-solving
Multitasking
Clear communication
Building mechanical infrastructure knowledge
Organizational skills
Budget management
Contract negotiation
Computer proficiency
Microsoft Office
Yardi

Location

New York City

Work Type

On-site
Full-time

Experience Level

4+ years in maintenance and staff management

Education Level

Certificate of fitness S12
Certificate of fitness S-13
Certificate of fitness S-95
Certificate of fitness P-99
EPA 608 Universal

Salary/Compensations

$85,000 - $90,000

About the Company

Rose Associates is a recognized market leader in multifamily and mixed-use real estate, owning, developing, and operating properties in urban markets from Philadelphia to Boston.
Their services platform spans development, construction, property and asset management, leasing, marketing, and accounting/financial operations.
They partner with private owners and institutional investors globally.
Rose Associates relies on technology and team expertise to outperform the market in operating over 30,000 units across approximately 250 properties.
They have been the top-rated manager for resident satisfaction in the United States on the Kingsley Surveys platform for the past three years.
Established in 1925, Rose Associates has a century of real estate expertise and an impeccable reputation for excellence and integrity.
Currently a woman-owned business led by CEO Amy Rose, they are committed to a corporate culture of belonging and inclusion.
As they expand across the Northeast, Rose Associates provides opportunities for team members to grow their careers in an environment of respect and support.