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About the Role

ACV is seeking an enthusiastic Inspector with a knack for cars to join a growing company. Inspectors are the face of ACV, knowledgeable about cars and skilled at explaining vehicle conditions to clients. They possess boundless energy, work tirelessly, and are meticulous in their work, embodying ACV's values of Trust, Transparency, Credibility, and Customer Service.

Responsibilities

Actively and consistently support all efforts to simplify and enhance the customer experience.
Partner with a Territory Manager and a team of Inspectors to conduct vehicle inspections at dealerships, auctions, and off-lease locations.
Detect damage, missing parts, and mechanical problems during inspections.
Prepare and submit reports on vehicle condition, repair/replacement cost estimates, and related documentation.
Assist the sales team in up-selling or cross-selling services and products.
Interface regularly with dealers to ensure client satisfaction and build strong relationships.
Travel to and from dealerships and homes to inspect vehicles, write condition reports, and list vehicles for sale on the auction platform.
Take and download photos of vehicles, including overall and damage photos, to the image server using a company-issued smartphone.
List inspected wholesale vehicles on the ACV Auctions platform for bidding and purchasing.
Sign up independent dealerships as buyers for the ACV Auctions digital platform.
Perform additional duties as assigned.

Requirements

1 year of experience in the automobile field (body, paint, and mechanical repair knowledge) with a customer service background.
Ability to read, write, speak, and understand English.
Ability to work outside in the elements for extended periods.
Problem-solving aptitude with resourcefulness and innovative approaches.
Proven ability to work independently with minimal supervision while also functioning in a team environment.
Excellent communication skills with the ability to understand customer needs and expectations.
Valid driver's license and use of a validly registered and insured motor vehicle.
Knowledge of system capabilities, job-relevant software packages, and web-based applications.
Ability to perform manual labor including standing for extended periods, lifting up to or more than 25 lbs, bending, and squatting.
Ability to drive both manual and automatic transmission vehicles.
Vision abilities required to properly identify small defects around and underneath vehicles.
No immigration or work visa sponsorship provided for this position.

Skills

Automobile inspection
Customer service
Report preparation
Sales support
Relationship building
Digital platform utilization
Problem solving
Independent work
Teamwork
Communication

Location

Dealerships
Auctions
Off-lease locations

Work Type

Full-time

Experience Level

1 year(s) Experience in the automobile field

Salary/Compensations

Hourly compensation range listed in 'Job Details' section
Eligible for additional compensation pursuant to ACV’s incentive compensation plan
Average monthly incentive earned by VCI's in this territory in 2025 was ($1,496)

Benefits

Multiple medical plans including a high deductible, low cost health plan
Company-sponsored (paid) Short-Term Disability, Long-Term Disability, and Life Insurance
Comprehensive optional benefits such as Dental, Vision, Supplemental Life/AD&D, Legal/ID Protection, and Accident and Critical Illness Insurance
Generous paid time off options
3 paid sick days or in accordance with applicable state or local paid sick leave law
6 paid company holidays
2 floating holidays
Parental leave
Bereavement leave
Jury duty leave
Voting leave
Other forms of paid leave as required by applicable law or regulation
Employee Stock Purchase Program
Opportunities to earn stock in the Company
Retirement planning through the Company’s 401(k)

About the Company

ACV is a technology company that has revolutionized how dealers buy and sell cars online, transforming the automotive industry.
ACV Auctions Inc. utilizes innovation and user-designed, data-driven applications and solutions to build the most trusted and efficient digital marketplace.
ACV offers data solutions for sourcing, selling, and managing used vehicles with transparency and comprehensive insights.
ACV brands include ACV Auctions, ACV Transportation, ClearCar, MAX Digital, ACV Capital, True360, and Data Services.
ACV focuses on the Health, Physical, Financial, Social, and Emotional Wellness of its Teammates.

Equal Opportunity

ACV is committed to an inclusive culture where every individual is welcomed and empowered to celebrate their true selves.
ACV fosters a work environment of acceptance and understanding that is free from discrimination.
ACV is committed to being an equal opportunity employer regardless of sex, race, creed, color, religion, marital status, national origin, age, pregnancy, sexual orientation, gender, gender identity, gender expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic.
ACV considers qualified applicants regardless of criminal histories, consistent with legal requirements.
ACV provides reasonable accommodation for individuals with disabilities or special needs.
ACV collects and uses personal information in accordance with its Privacy Notice.