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About the Role

The Front Desk Team Member will warmly greet and direct members, guests, and staff, acting as the initial point of contact to create a welcoming atmosphere and memorable guest experience. This role involves managing front door access, assisting with member requests and inquiries, and performing administrative duties.

Responsibilities

• Greet each member and guest promptly to create a friendly and positive entrance and departure.
• Provide security and control to the front door and retail area.
• Check each member into the gym using proper procedures.
• Monitor check-ins to identify delinquent accounts and notify Gym Management.
• Register all guests into the gym using proper procedures.
• Direct guests and appointments to the appropriate personal trainer promptly and professionally.
• Answer guest calls professionally, take messages, and follow up with management.
• Respond immediately to member requests, inquiries, and concerns.
• Maintain a neat appearance and wear the proper uniform with a nametag.
• Distribute keys, towels, and other materials as needed.
• Process retail and concession sales.
• Maintain a fully stocked cooler and retail inventory.
• Attend all staff meetings.
• Clean and maintain the front desk area according to company standards.
• Log all maintenance concerns reported.
• Follow and report any safety concerns.
• Notify management of any gym or member incidents requiring incident reports.
• Work scheduled hours and adhere to company attendance policies.
• Perform other reasonable work assignments as directed, including light cleaning and picking up weights.
• Assist in membership sales and signing up members.
• Assign barcodes, take photos, and schedule complimentary personal training sessions for new members.
• Handle member account changes (payment, freeze, cancellation, manual agreements).
• Assist with receiving orders and checking in retail and concession products.
• Assist members with registering and checking in for classes via app.
• Other duties as assigned.

Requirements

• High school diploma or equivalent.
• Excellent customer service skills are required.
• Organized, structured, and friendly with a passion for fitness.
• Good communication skills, both verbal and written.
• Understanding of basic cash processing procedures.
• Ability to proficiently use POS and CRM systems or other required computer programs.
• Ability to multi-task.
• Must be able to work a flexible work schedule, including holidays and weekends.
• Must be able to bend, squat, lift upwards of 50lbs repeatedly, and stand for extended periods.
• Comply with all Gold's Gym policies and procedures.

Skills

• Customer service
• Communication (verbal and written)
• Cash processing
• POS systems
• CRM systems
• Multi-tasking

Education Level

• High school diploma or equivalent