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About the Role
The Client Education team at hyperexponential (hx) is responsible for ensuring customer success by enabling them to effectively use the AI-powered platform. This involves creating training, certification, and documentation that translates new features and platform capabilities into actionable learning for clients and partners. The team supports the entire learning journey, from onboarding to advanced certification, and is expanding to meet the growing complexity and volume of training needs.
Responsibilities
- Deliver technical training sessions, live and online, to clients and partners.
- Build and maintain high-quality course content, including online modules, video tutorials, and workshop materials.
- Support the design and delivery of certification assessments.
- Partner with Product, Customer, and Partnerships teams to translate new features into training material.
- Contribute to the partner enablement program, assisting external delivery partners.
- Help maintain and improve course health and documentation processes.
Requirements
- Delivered training, workshops, or technical explanations to a non-technical or semi-technical audience.
- Studied Computer Science or a related technical discipline, or possess equivalent hands-on programming experience (Python or similar).
- Worked hands-on with SaaS tools, APIs, or similar technical products.
- Taken initiative to build or improve a course, process, or learning content.
- Communicated confidently and clearly with clients or external stakeholders.
- Worked effectively in an environment with shifting scope and ambiguity.
Skills
- Technical training delivery
- Course content creation
- SaaS tools
- APIs
- Python
- Client communication
- Partner enablement
Location
- Remote
Work Type
- Full-time
Experience Level
- Associate
Education Level
- Computer Science degree or equivalent technical discipline
Salary/Compensations
- Equity is offered across all roles as a significant component of total compensation.
Benefits
- £5,000 training and conference budget
- 25 days of holiday plus 8 bank holidays (33 days total)
- Company pension scheme via Penfold
- Mental health support and therapy via Spectrum.life
- Individual wellbeing allowance via Juno
- Private healthcare insurance through AXA
- Income protection and Life Insurance
- Cycle to Work Scheme
- Top-spec equipment (laptop, screens, adjustable desks, etc.)
- Regular remote and in-person hackathons, lunch and learns, socials, and game nights
- Team breakfasts and lunches, snacks, drinks fridge, and a fun office at The Ministry
- Exceptional opportunities for personal development and growth
About the Company
- hyperexponential (hx) is building an AI-powered platform for critical decisions in the $7 trillion insurance industry, replacing outdated tools with a solution that integrates data, AI, and human expertise.
- The platform enables insurers to make faster, smarter decisions, manage risk with confidence, and covers pricing and underwriting stages.
- hx is backed by prominent investors like a16z, Highland Europe, and Battery Ventures, and is trusted by nearly 50 of the world's largest insurers.
- The company emphasizes AI, including a domain-specific AI peer programmer for insurance and agentic workflows.
- hx values impact based on challenges taken on and discipline, fostering an environment where employees can do their best work among supportive peers.
Equal Opportunity
- hxer's are at the centre of everything we build.
- We know that progress depends on diverse perspectives, and we are committed to creating an environment where everyone can thrive, grow, and make an impact.
- We recognise there is always more to do, and we take responsibility for shaping a workplace that is not only diverse but genuinely inclusive.
- Diversity is not just the right thing to do, it is key to solving the complex challenges we choose to take on.
- By welcoming people from all backgrounds and experiences, we strengthen our ability to question assumptions, push boundaries, and design solutions that endure.