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About the Role

We are looking for a proactive and commercially driven Retail Supervisor to join our Boutique in Central London. Nespresso is a name synonymous with luxury, innovation and sustainability. Our story began with a simple but revolutionary idea: to enable anyone to create the perfect cup of espresso coffee – just like a skilled barista. Now we would like you to be a part of our Nespresso story, be passionate about our coffee, our customers and how we are evolving. We are a B Corp certified company and committed to Reducing, Reusing and Recycling: making coffee a force for good.

Responsibilities

Attaining the sales targets of the boutique through premium customer experience and excellent delivery of all elements of boutique performance.
Completing shop floor observations and providing feedback to the team in line with management support.
Utilising customer experience and everyday coaching across the team.
Delivering a high standard of customer service.
Facilitating team training sessions.
Taking accountability for managing and resolving escalated complaints.
Monitoring and leading on internal control processes.
Leading on ad hoc audits.

Requirements

Previous supervisory shop floor experience in the retail sector, ideally from a luxury background.
Proven track record of delivering exceptional customer service.
Strong understanding of the retail and competitive environment in which the Nespresso business operates.
Enthusiasm to coach, train and mentor the Sales Assistants within your boutique.
Ability to maintain and support a positive and collaborative team culture.

Skills

Customer service
Coaching
Training
Mentoring
Team collaboration
Internal control processes
Audits

Location

Central London

Work Type

Full-time

Experience Level

Supervisory

Salary/Compensations

£35,065

Benefits

Up to 10% annual bonus
Complimentary Nespresso machine and monthly allowance of capsules
25 days holiday entitlement on a full time contract with bank holidays on top
A focus on personal development and growth

About the Company

Nespresso is a name synonymous with luxury, innovation and sustainability.
Our story began with a simple but revolutionary idea: to enable anyone to create the perfect cup of espresso coffee – just like a skilled barista.
We are a B Corp certified company and committed to Reducing, Reusing and Recycling: making coffee a force for good.
To find out more about Nespresso please visit: www.nespresso.com

Equal Opportunity

At Nestlé, our values are rooted in respect and we believe that embracing diversity and fostering an inclusive environment allows everyone to reach their full potential and drives innovative thinking.
We strongly encourage applications from individuals of all gender identities, ethnic backgrounds, those with disabilities, parents, carers and members of the LGBT+ community.
Please let us know if we can provide accommodations to ensure your full participation in the application process.
To find out more about Nestle’s commitment to DEI: Nestlé's Commitment to a Diverse and Inclusive Workplace