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About the Role

The Application Support and Automation Analyst will provide Tier 2/3 support and lead automation delivery across multiple enterprise engineering platforms. The role combines hands-on technical work with delivery leadership responsibilities, managing the full lifecycle of automation initiatives while maintaining service quality and SLA compliance.

Responsibilities

• Provide Tier 2/3 support for IBM DOORS, Jira, Siemens Polarion, and TMSD.
• Develop Python automation scripts using the Jira SDK to automatically fulfill service requests.
• Customize Siemens Polarion using Python scripts and Jenkins pipeline integrations.
• Write DXL scripts to audit IBM DOORS data for compliance and quality reporting.
• Build Python REST API scripts to audit enterprise engineering platforms and persist results to a database.
• Administer Jira and Jira Service Management, including workflows, automation rules, SLAs, and portal configuration.
• Troubleshoot and maintain Jenkins CI/CD pipelines.
• Lead sprint planning activities, including task creation, story point assignment, progress tracking, and delivery management.
• Conduct code reviews for all automation deliverables before production deployment.
• Document procedures, scripts, and configurations.

Requirements

• 5+ years of relevant industry experience in application support, platform engineering, or a technical lead role.
• Bachelor’s or Master’s degree in Engineering, Computer Science, Information Technology, or a related field.
• Proficiency in Python (Jira SDK, REST APIs), Groovy, DXL, Bash, and basic C#.
• Hands-on experience with Jira and Jira Service Management administration and customization.
• Practical experience with Jenkins pipeline configuration and troubleshooting.
• Experience with IBM DOORS and Siemens Polarion support and customization.
• Working knowledge of SQL and database operations for operational reporting.
• Strong Agile delivery skills, including sprint planning, estimation, and backlog grooming.

Skills

• Python
• Jira SDK
• REST APIs
• Groovy
• DXL
• Bash
• C#
• Jira
• Jira Service Management
• Jenkins pipeline
• IBM DOORS
• Siemens Polarion
• SQL
• Agile
• ITIL
• PMP
• Atlassian certifications
• Scrum Master
• SAFe
• ITIL v4
• Platform Engineering

Location

• Toronto, Ontario, Canada

Work Type

• Full time
• No

Experience Level

• 5+ years of relevant industry experience

Education Level

• Bachelor’s or Master’s degree in Engineering, Computer Science, Information Technology, or a related field.

Salary/Compensations

• $84,000 - $127,000

Benefits

• Health, Dental and Vision plans - 100% of premiums are company-paid
• Retirement Savings Plan with a company match
• Company paid holidays - 3 weeks of vacation
• Company provided Life and accident Insurance, LTD
• Worklife programs such as Flextime and a variety of Development and Training opportunities

About the Company

• A career at Hitachi Rail will help create a legacy. With operations in every corner of the world, our work goes to the cutting-edge of digital transformation and technology. From the multi-cultural strength of our global organisation to the sustainable and innovative ways we work to bring people together, there’s something for everyone to get stuck into.

Equal Opportunity

• At Hitachi Rail, there is a place for everyone. We welcome and value differences in background, age, gender, sexuality, family status, disability, race, nationality, ethnicity, religion, and world view. It is our commitment to create an inclusive environment - we are proud to be an equal opportunity employer.