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About the Role
Samba is seeking a Programmatic Account Manager to support its EMEA client base, focusing on German-speaking markets. This role involves client servicing, media planning, campaign management, and technical support, ideal for a strategic, solutions-oriented professional interested in programmatic advertising and client success.
Responsibilities
- Act as the primary point of contact for EMEA clients, building strategic relationships.
- Lead client onboarding and platform training, providing ongoing support.
- Review campaign briefs, recommend targeting strategies, and monitor performance.
- Provide hands-on technical support and troubleshoot issues.
- Analyze client data to identify opportunities for platform adoption and account growth.
- Identify and drive upsell and cross-sell opportunities.
- Serve as a strategic advisor, sharing market trends and client needs.
- Contribute to internal knowledge-sharing and training.
Requirements
- Fluent in German and English, written and spoken.
- 2+ years of experience in customer success, account management, or technical support.
- Experience within ad tech or programmatic media is preferred.
- Exposure to DSPs and SSPs is a plus.
- Curious about data, targeting methodologies, and digital advertising platforms.
- Excellent communication and client-facing skills.
- Proactive, solutions-oriented approach.
- Comfortable learning and explaining technical concepts.
- Enthusiastic about supporting product training and onboarding.
- Strong analytical and problem-solving skills.
- Collaborative team player.
- Thrives in a fast-paced, dynamic environment.
Skills
- Programmatic advertising
- Client servicing
- Media planning
- Campaign management
- Technical support
- Data analysis
- ACR targeting
- Contextual targeting
- DSP
- SSP
Location
- EMEA
Work Type
- Full-time
Experience Level
- 2+ years
About the Company
- Samba is a media intelligence company that provides data on consumer attention across various screens.
- The company's data is used by major brands to make informed decisions.
- Samba believes its data asset is culturally relevant and interesting.
Equal Opportunity
- Samba is an equal opportunity employer.
- The company celebrates diversity and is committed to creating an inclusive environment.
- Samba strives to empower connection, reflect communities, and tackle meaningful projects.