Impress employers and recruiters.
Choose from hundreds of resume examples.

Target Resume Now

About the Role

This role is critical in driving the performance, development, and scalability of the Inside Sales functions. You will serve as the primary owner of onboarding, training, and coaching for Sales Development of Clinical SDC’s, and assist with the Technical Account Manager Development. By translating sales strategy into structured daily execution, reinforcing best practices, and supporting ongoing skill development, this position enables the Inside Sales team to improve productivity, strengthen pipeline generation, and contribute to revenue growth.

Responsibilities

Create and maintain a safe, secure, diverse, inclusive, engaged and compliant work environment that empowers employees to achieve departmental and company results.
Plan, organize and maintain department control in support of executing corporate and departmental business objectives.
Recruit, select, onboard, and train new employees.
Lead and execute performance management activities, including performance improvement plans.
Commit and foster adherence to the company's quality management system.
Work collaboratively with fellow managers.
Assist with the design, implementation, and continuous improvement of department onboarding programs.
Deliver structured training in sales fundamentals, product knowledge, and CRM workflows.
Identify skill gaps and develop targeted training plans.
Maintain ongoing training materials and ensure consistency across Clinical and Technical Teams.
Provide ongoing coaching through call reviews, feedback, role play facilitation, and real-time performance coaching.
Partner with Inside Sales leadership to identify performance gaps and recommend development actions.
Reinforce standards for quality conversations, engagement, opportunity identification, qualification, and customer interaction best practices.
Support the rollout and execution of Inside Sales campaigns.
Ensure clarity on campaign objectives, target customers, messaging, and product focus.
Monitor execution consistency and provide feedback to improve campaign performance.
Maintain and update Inside Sales Department playbooks, including call frameworks, qualification criteria, and campaign execution guidelines.
Ensure consistent adoption of sales processes across the SDC team.
Translate sales strategy into repeatable, scalable workflows.
Partner with Marketing, Education, Sales Operations, and Field Sales to align campaign messaging and priorities.
Support lead follow-up workflows.
Serve as a key point of coordination for resolving execution-related issues impacting the SDC team.
Provide feedback to cross-functional teams to improve lead quality and campaign effectiveness.
Monitor activity and performance trends.
Identify execution gaps and recommend improvements to training, campaigns, and processes.
Support Inside Sales leadership with insights connecting daily activity to business outcomes.
Help drive consistency and reduce variability in performance across the team.
Maintain reporting for campaigns and sales initiatives as needed.

Requirements

5 years sales experience
2 years experience with coaching, mentoring, or equivalent leadership experience
Excellent written and verbal communication skills.
Highly organized with strong attention to detail.
Proficiency in Microsoft Excel, PowerPoint, and Google Workspace.
Collaborative mindset and a service-oriented attitude.
Candidates must be legally authorized to work in the United States on a permanent basis.
This position is not eligible for employer-based visa sponsorship now or in the future.

Skills

Sales fundamentals
Call strategy
Objection handling
Qualification
Product knowledge and application
CRM and campaign workflows
Order entry/ERP systems (e.g., SAP, NetSuite)
Technical products or solutions-based selling

Location

Amherst, NY

Work Type

Inside Sales

Experience Level

Associate Manager
5 years sales experience
2 years leadership experience

Education Level

Bachelor’s degree in business, Marketing, Communications, or related field (preferred).

Salary/Compensations

$64,000 - $73,000 annually

About the Company

Ivoclar has been a leader in dentistry for over a century.
We are one of the world’s leading dental companies.
Our integrated solutions are helping to improve the state of oral health throughout the world.
We share one mission: Making People Smile!
Be part of a global leader with a legacy of innovation in dentistry.
Collaborate with talented professionals across North America and around the world.
Make a meaningful contribution to improving oral health and supporting dental professionals.
As an international family business with a long-term perspective, we know that it is our 3600 employees that are the key to our success.

Equal Opportunity

Ivoclar is committed to Equal Employment Opportunity and, as such, affirms in policy and practice to recruit, hire, train, and promote, in all job classifications, without regard to race, religion, color, national origin, citizenship, sex, age, veteran status, disability, genetic information, sexual orientation, gender identity or any other protected characteristic.
Ivoclar will not discriminate against persons because of their disability and will make reasonable accommodations for known physical or mental limitations of qualified employees and applicants with disabilities.
We will also make reasonable accommodation during the interview and selection process.