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About the Role

Scale AI's Employee Relations team partners across the business to resolve workplace issues fairly, consistently, and in a way that protects both our people and the company. As we scale headcount across the US and Mexico, we're looking for an Employee Relations Partner to independently own our North America caseload — from performance management through investigations and separations — working closely with Legal, HR Business Partners, and all Business Unites. This role calls for a genuine problem solver: someone who can walk into a messy, ambiguous case with no exact precedent and quickly build a sound, seamless path forward on their own.

Responsibilities

Independently manage a full caseload of ER cases across the US (and support Mexico as needed), including performance issues, investigations, and separations.
Diagnose ambiguous, novel workplace issues and construct a clear path forward when there's no clean policy or precedent to lean on.
Conduct thorough, timely, and legally-sound workplace investigations from intake to closure.
Advise and coach managers through sensitive performance and conduct conversations.
Partner directly with Legal to assess risk and align on documentation and resolution strategy.
Maintain clear, defensible case documentation in our case management system (HR Acuity).
Manage separations end-to-end, including coordination with Workplace and Legal.
Support HRBPs with ER training, policy guidance, and escalation triage.
Contribute to scaling ER infrastructure, including our Whistleblower Hotline and Competitors Escalation Program.

Requirements

5+ years of employee relations experience, including direct ownership of workplace investigations.
A track record of solving genuinely ambiguous, first-of-their-kind cases — not just executing an existing playbook.
Strong working knowledge of US employment law.
Supported Global teams.
Experience using a formal ER case management system.
Excellent written communication and documentation skills.
Sound judgment handling highly confidential and sensitive information.

Skills

Employee Relations
Workplace Investigations
Performance Management
Separations
US Employment Law
Case Management Systems
Written Communication
Documentation
Confidentiality
HR Acuity

Location

San Francisco
New York
Seattle

Work Type

Full-time

Experience Level

5+ years

Salary/Compensations

$172,800—$216,000 USD

Benefits

Comprehensive health, dental and vision coverage
Retirement benefits
Learning and development stipend
Generous PTO
Commuter stipend (potential)

About the Company

At Scale, our mission is to develop reliable AI systems for the world's most important decisions. Our products provide the high-quality data and full-stack technologies that power the world's leading models, and help enterprises and governments build, deploy, and oversee AI applications that deliver real impact. We work closely with industry leaders like Meta, Ernst & Young, Mayo Clinic, Time Inc., the Government of Qatar, and U.S. government agencies including the Army and Air Force. We are expanding our team to accelerate the development of AI applications.

Equal Opportunity

We believe that everyone should be able to bring their whole selves to work, which is why we are proud to be an inclusive and equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability status, gender identity or Veteran status.
We are committed to working with and providing reasonable accommodations to applicants with physical and mental disabilities. If you need assistance and/or a reasonable accommodation in the application or recruiting process due to a disability, please contact us at accommodations@scale.com. Please see the United States Department of Labor's Know Your Rights poster for additional information.
We comply with the United States Department of Labor's Pay Transparency provision.