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About the Role

Sell parts to all customers, over the counter, through the shop, or on the phone.

Responsibilities

• Assist all customers (retail and shop) in selecting required parts in a friendly, professional, and efficient manner based on customer needs.
• Inform customers of companion part requirements and specials, ensuring they are exposed to the full product line.
• Answer phone calls, providing price quotes and other information.
• Provide high-level service to internal and external customers.
• Pull and fill orders from stock.
• Notify the parts manager of out-of-stock parts or shop materials needing immediate attention.
• Locate out-of-stock parts from outside sources and submit an emergency order if necessary.
• Notify the service advisor and customer when special ordered parts have been received.
• Follow up on back-ordered parts.
• Verify will-call and back-order files weekly and return to vendors or stock items not picked up or required.
• Assist outside sales representatives with their orders.
• Ensure all internal requests for parts are billed on service repair orders.
• Receive payment from retail customers or obtain credit authorization.
• Ensure all charge sales are signed by the customer.
• Provide customers with their copy of the invoice.
• Issue credit for returned parts, verifying purchase and pricing through the original invoice.
• Maintain orderly records of all repair orders, invoices, insurance estimates, and special order parts.
• Set up orders for daily shipment, delivery, or pick-up.
• Solicit assigned accounts by phone.
• Assist with inventory management duties as needed.
• Keep front and rear counter areas clean and uncluttered.
• Participate in all available training programs.
• Stay current on new products and product updates.
• Participate with the parts manager in maintaining a lost sales tracking program.
• Work in a team environment.
• Maintain a professional appearance.
• Manage inventory accuracy, restock, and ensure proper merchandise presentation.
• Adhere to and promote all existing health and safety policies in the workplace to reinforce the Hunter culture of a safe work environment.

Requirements

• Three to six months of related experience and/or training, or equivalent combination of education and experience preferred.
• Basic computer knowledge required.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to speak effectively to customers or employees of the organization.
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
• Ability to deal with problems involving several variables in standardized situations.
• Regularly required to stand.
• Frequently required to walk and reach with hands and arms.
• Occasionally required to stoop, kneel, crouch, or crawl.
• Must regularly lift and/or move up to 25 pounds, frequently lift and/or move up to 50 pounds, and occasionally lift and/or move more than 100 pounds.
• Specific vision abilities required include close vision, distance vision, and color vision.

Skills

• Customer service
• Parts selection
• Phone communication
• Order fulfillment
• Inventory management
• Sales
• Payment processing
• Record keeping
• Teamwork
• Professional appearance

Location

• Albany, NY

Work Type

• Full-Time
• Monday through Friday

Experience Level

• 3-6 months related experience

Education Level

• High School Diploma or equivalent preferred

Salary/Compensations

• $22–$32 per hour

About the Company

• Hunter Truck is a family-owned Peterbilt dealership that has built its reputation on integrity, teamwork, and outstanding service.
• The company has locations across Pennsylvania, West Virginia, New Jersey, New York, Vermont, and New Hampshire.
• Hunter Truck invests in its employees' growth and development.

Equal Opportunity

• Hunter Truck is an Equal Opportunity Employer.
• We celebrate diversity and are committed to building an inclusive workplace for all employees.