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About the Role

This position provides leadership and support to parent advocates, individuals, and families, playing a pivotal role in administrative support for advocacy services. It also supports families to promote positive parent-child relationships and interactions, links them to resources, and advocates for their entitlements and benefits.

Responsibilities

• Opening and closing case records, including sending required notices.
• Completing documentation for gift cards and Metro cards.
• Filing documents and health information case records.
• Answering phones, greeting, and announcing individuals and families to assigned workers.
• Scheduling, attending, and coordinating trainings for all program staff.
• Compiling and analyzing data related to client demographics, service utilization, outcomes, and satisfaction.
• Completing and documenting case work activities in tracking logs/excel sheets, PROMIS, CONNECTIONS, and other systems.
• Conducting monthly chart reviews of at least 10 case records.
• Maintaining strict confidentiality and privacy standards.
• Supporting other parent advocates/case aides on case assignments.
• Advocating for and assisting families with connecting to community-based resources and making referrals.
• Participating in initial intakes, contacts, and service plan meetings.
• Obtaining collateral documents quarterly and/or annually from medical, mental health, substance use, and academic programs.
• Educating parents on improving parenting skills and home management.
• Scheduling and participating in monthly unit, Interdisciplinary, and/or Clinical Team Meetings.
• Conducting interviews with families to obtain and provide necessary information.
• Demonstrating cultural competence and sensitivity in collaborating with individuals and families from diverse backgrounds.

Requirements

• Ability to use communication skills to convey and obtain accurate information respectfully.
• Ability to organize and coordinate work within schedule constraints and manage emergent requirements.
• Ability to communicate effectively with supervisors, co-workers, and community partners.
• Knowledge and ability to use critical thinking and analytical skills to formulate achievable plans.
• Ability to perform essential job functions with or without reasonable accommodation.
• Collaboration and facilitation skills to work with individuals, families, and service providers.
• HS Diploma or GED required.
• Child welfare experience preferred.
• Computer skills including Microsoft Word, PowerPoint, SharePoint, Teams, and ability to learn other systems.
• Work hours will be based on program needs and may vary.
• Performs other duties/responsibilities as assigned within scope.

Skills

• Communication skills
• Organizational skills
• Coordination skills
• Critical thinking
• Analytical skills
• Collaboration skills
• Facilitation skills
• Cultural competence
• Cultural sensitivity
• Microsoft Word
• Microsoft PowerPoint
• Microsoft SharePoint
• Microsoft Teams

Location

• New York City

Work Type

• Full-time

Experience Level

• Child welfare experience preferred

Education Level

• HS Diploma or GED

Benefits

• Extensive Training & Career Development
• 13 paid holidays
• Half-day Summer Fridays
• Ample vacation, personal, and sick time
• Significantly subsidized medical, dental, and vision insurance
• Company paid Life Insurance
• Generous 403(b) retirement plan with agency contribution
• Tax-deferred annuity
• Commuter Benefit Program
• Flexible Spending Accounts
• Plum Benefits (Corporate Entertainment Benefits)
• Employee Assistance Program
• Internship Program
• Referral Program

About the Company

• Founded in 1846 to care for the children and widows of sailors in the Port of New York, Seamen’s Society was one of the first organizations in the US to care for abandoned children in family settings, rather than institutions.
• Today, Seamen’s Society for Children and Families is a comprehensive nonprofit provider of enhanced family foster care services, mental and behavioral health care services, prevention/family stabilization services, a childcare program, domestic violence intervention and counseling services, health home care management services, education financial support, and a youth tutoring program.
• The agency’s nearly 200 professionals serve over 1,200 children and 800 families in New York City.

Equal Opportunity

• Seamen’s Society is committed to providing an inclusive and welcoming environment for all members of our staff, participants, volunteers, subcontractors, and vendors.
• We respect diversity and accordingly are an equal opportunity employer that does not discriminate based on race, color, creed, religion, national origin, alienage, citizenship status, age, disability, sex, gender, gender identity or expression (sexual orientation, marital status, partnership status, veteran status, genetic information, or any other status protected by applicable federal, state, or local law.