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About the Role

Stoney Clover Lane is seeking a Business Systems Analyst to support and optimize NetSuite. This role will partner cross-functionally with Finance, Production, Operations, Retail Stores, Wholesale and Digital teams to support system enhancements, integrations, reporting, and process improvements. The ideal candidate is solutions-oriented, highly organized, and comfortable working in a fast-paced environment while managing both technical and operational priorities.

Responsibilities

Serve as a key support resource for NetSuite, including upgrades, enhancements, user access and platform maintenance
Assist users in a timely manner with tactical support inquiries (i.e. amending / creating saved searches)
Gather and document business requirements while applying NetSuite knowledge for suggested improvements
Build and maintain process and data flow documentation for technical processes and workflows
Support business readiness by creating test plans and training documents for rollout
Create and maintain standard suite of reports shared throughout organization (i.e. sales, budget to actual, inventory)
Develop, test, and deploy NetSuite customizations and functionality enhancements
Support software and hardware integrations including Shopify, RF Smart, Ship Junction, Joor, and SPS Commerce
Assist with personnel onboarding and offboarding for equipment and application access
Support end users alongside third-party managed support partners
Automate and improve internal reporting
Apply AI tactics and analysis using Claude to analyze large datasets support problem solving

Requirements

5+ years of NetSuite support, administration or implementation experience
NetSuite certifications appreciated, not required
Solid understanding of NetSuite capabilities including AI application and SQL, Python or other programming appreciated, not required
Basic understanding of financial statements and inventory costing
Ability to recommend system parameters to improve internal controls and data governance
Strong understanding of retail business systems including POS and operational processes
Experience partnering with Finance, Merchandise Planning and Production Teams from a technical perspective
Solutions-oriented with attention to detail
Strong analytical, organizational, and problem-solving skills
Excellent written and verbal communication skills
Ability to manage multiple priorities in a fast-paced environment
Proactive with a strong sense of accountability
Ability to document a basic project plan in Excel and manage execution including stakeholder updates

Skills

NetSuite
SQL
Python
AI
Shopify
RF Smart
Ship Junction
Joor
SPS Commerce
POS

Location

New York, NY

Work Type

Hybrid

Experience Level

5+ years

Education Level

Bachelor’s degree in Information Systems, Computer Systems Technology, Business, or related field

Benefits

Health, dental, and vision benefits for eligible employees
401(k) eligibility
Paid time off and company holidays
Employee discount

About the Company

Founded in 2009 by sisters Kendall and Libby Glazer, Stoney Clover Lane makes customizable accessories for travel and everyday life.
We make organization interesting.
Our goal is to become your #1 accessory brand and the best way to surprise and delight friends and family as your go-to gift purchase.
At Stoney Clover Lane, creating a memorable guest experience is our North Star.
No detail and no occasion is too small.
You can find Stoney Clover Lane online, at select retailers and in our seven storefront locations.