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About the Role

The General Manager at Action Property Management is a dynamic leader who oversees the daily operations and overall management of a premier residential community. This role is pivotal in fostering strong relationships with homeowners, Board members, and on-site teams while ensuring the property’s standards align with Action’s core values and service excellence. The General Manager leads with integrity, strategic vision, and a commitment to continuous improvement, driving exceptional client satisfaction and operational efficiency. Action is seeking an experienced high-rise General Manager to lead our team at One Mission Bay in San Francisco.

Responsibilities

Lead, mentor, and develop on-site staff to foster a collaborative, high-performing work environment.
Ensure team adherence to company policies, procedures, and performance standards.
Serve as the primary liaison between the Board of Directors, homeowners, and Action Property Management.
Attend Board meetings, prepare detailed management reports, and present strategic recommendations.
Oversee daily operations to maintain high standards of property quality, safety, and service.
Develop and manage annual budgets, monitor financial performance, and ensure timely payment processing.
Negotiate, oversee, and evaluate vendor contracts to ensure quality service and cost efficiency.
Ensure compliance with all local, state, federal regulations, and company policies.
Promote community engagement through events, communications, and homeowner outreach.
Drive long-term strategic planning and identify opportunities for improvement and innovation.

Requirements

Minimum of 3 years of property management experience.
HOA high rise experience is preferred.
CMCA certification or the ability to obtain within first 6 months.
Ability to attend evening Board meetings as needed.
Exceptional leadership, communication, and problem-solving skills.
Ability to build and maintain client and resident relationships.
Proven ability to lead teams, manage multiple priorities, and drive results.
Skilled at developing and executing plans to achieve community objectives.
Effective presentation skills.
Acts ethically and upholds Action Property Management’s values.
Proficiency in property management software and Microsoft Office Suite.
Strong knowledge of budgeting, audits, reserve studies, and financial reporting.
Expert consultant to the Association and the Board of Directors on matters concerning California Common Interest Development law and high rise requirements.
Expert consultant to the Association and the Board of Directors on matters concerning Davis Stirling Common Interest Development Action.
Expert consultant to the Association and the Board of Directors on matters concerning Civil Codes applicable to non-compliance issues.

Skills

Leadership
Communication
Problem-solving
Client and resident relationship building
Team leadership
Multi-priority management
Results-driven
Strategic planning
Presentation skills
Ethical conduct
Property management software proficiency
Microsoft Office Suite proficiency
Budgeting
Audits
Reserve studies
Financial reporting

Location

San Francisco

Work Type

Full-time

Experience Level

3 years of property management experience

Education Level

High school diploma or equivalent
Bachelor’s degree preferred
CMCA certification preferred

Salary/Compensations

up to $160k depending upon experience

Benefits

Competitive salary
Health insurance
401(k) matching
Vacation
Sick time
Holiday pay
Birthday holiday

About the Company

With a legacy spanning four decades, Action Property Management has become the premier choice for homeowner’s association management.
Founded in 1984, Action began with a single client and a vision to elevate ethical and professional standards in the HOA industry.
Our unwavering commitment to integrity, and professionalism coupled with our core values of excellence, innovation and care for people, continues to define us.
Today, as the largest privately owned HOA management company in the West, we proudly serve over 300 communities across 9 offices.
Our success is fueled by a team of nearly 900 dedicated team members who genuinely love what they do and are dedicated to helping homeowners thrive and love where they live.
We are committed to investing in the infrastructure, technology, training, and tools you need to excel in your role.
Our relentless dedication to our company values and culture ensures a workplace where you feel heard, supported, and valued.
Join us at Action Property Management and make a meaningful impact.

Equal Opportunity

Action Property Management is an Equal Opportunity Employer and Supports a Drug Free Workplace.
Pursuant to the San Francisco and Los Angeles San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.