Impress employers and recruiters.
Choose from hundreds of resume examples.
Impress employers and recruiters.
Choose from hundreds of resume examples.
Target Resume Now
About the Role
Open Door is seeking a Bi-Lingual (English/Spanish) Call Center Representative to provide assistance with all incoming calls to our centers and support patient access to medical, dental, and behavioral health services.
Responsibilities
- Provide superior Customer Service to Open Door Family Medical Center patients, providers and colleagues.
- Accurately and promptly answer incoming telephone calls, eCW messages and Patient Portal inquiries.
- Serve as a liaison between care providers and patients to ensure timely access to medical services, medications, and other crucial aspects of health care.
- Document thoroughly and accurately patient communications and actions taken in electronic records.
- Follow procedures to correctly prioritize patient needs with provider availability.
- Use appropriate communication means for serving patient needs (appointment, telephone encounter, overhead pages) with required staff.
- Respond to emergency calls according to established procedure.
- Maintain patient confidentiality at all times, following HIPAA and Open Door Family Medical Center guidelines.
- Demonstrate ability to request supervisor or additional support when needed.
- Participate in special customer service projects to further engage or educate about center services.
- Represent Open Door in community outreach activities.
Requirements
- Bilingual English/Spanish with written and verbal fluency in both languages.
- High School Degree required.
- At least 1+ years experience as a call center representative.
- Medical office experience is preferred.
- Proficient in computer use and experience with MS Office applications, including Excel.
- Customer service experience required.
- Experience with community and health organizations preferred.
- Excellent telephone manners required.
- Enjoys working in a team based environment.
- Responsive and comfortable working in a fast paced environment.
- Ability to work well with both external and internal customers, exhibiting empathy and excellent communications skills.
- Ability to function well in a culturally sensitive manner.
- Passionate about providing high quality care to low income, under-served residents and those lacking access to health care.
Skills
- Computer use
- MS Office applications
- Excel
- Excellent telephone manners
- Empathy
- Excellent communications skills
Location
- Ossining, NY
Work Type
- Full Time
- Hybrid schedule potential
Experience Level
- Entry
- 1+ years experience as a call center representative
Education Level
- High School Degree
- College credits, Associates Degree, Bachelor’s degree preferred
Salary/Compensations
- competitive salary
- annual bonuses based on patient care
Benefits
- medical
- dental
- life insurance
- flexible spending accounts
- 403(b)
- 401(k)
- generous paid time off
- onsite Wellness facilities
- educational assistance
About the Company
- Open Door Family Medical Center provides health care and wellness programs to individuals and families in need throughout Westchester, Putnam and Ulster Counties.
- A pioneer Federally Qualified Health Center, Open Door provides more than 300,000 patient visits annually and serves nearly 60,000 individual patients who might not otherwise have access.
- Open Door offers integrated services and a holistic approach to building healthier communities.
- Primary medical care, dental care, integrated behavioral health care, clinical nutrition, wellness programs, and chronic disease management are the foundation of its clinical programs.
- Founded as a free clinic in 1972, Open Door’s mission of building healthier communities through accessible, equitable, culturally competent health care has led to site and service expansions.
- Today, Open Door operates centers in Brewster, Mamaroneck, Mount Kisco, Ossining, Port Chester, and Sleepy Hollow, in addition to eight School-Based Health Centers in the Port Chester and Ossining School Districts, a mobile dental van in Mount Kisco, and a new dental practice in Saugerties, NY.
- We enjoy working in a team-based, patient-centered environment and value the benefits of a diversified workplace that values our patients and the communities we serve.
Equal Opportunity
- Open Door is an Equal Opportunity Employer.