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About the Role

Fusion’s Implementation Consultant is a client-facing role focused on enabling clients to maximize their use of Fusion software through a positive project experience. This role involves working within teams of various sizes and with clients of differing complexity, requiring a strong understanding of Salesforce, the Fusion Framework®, and client needs.

Responsibilities

• Support the end-to-end delivery of Fusion projects, implementing cloud-based software on the Force.com platform.
• Follow Fusion’s project methodology and tools to drive successful outcomes.
• Learn industry basics and the functional solutions of the Fusion Framework ®.
• Perform hands-on configuration using Force.com and Fusion tools.
• Support technical tasks including testing, documentation, environment migrations, and user story management.
• Support general project activities including attending meetings, taking notes, and giving demonstrations.
• Communicate effectively with internal stakeholders and client teams.
• Achieve technical certifications throughout your career at Fusion (e.g. Salesforce App Builder, Salesforce Administrator, and others).
• Leverage AI tools to enhance efficiency, problem-solving, and innovation.
• Document and share AI use cases and best practices to support continuous learning and elevate team performance.

Requirements

• 1-2 years of experience working with external clients on technology projects.
• Experience with or coursework preferred in relational databases, programming, Salesforce configuration.
• Ability to learn new skills with manager support and via self-paced training.
• Ability to work on multiple projects simultaneously.
• Collaborative approach working with teams of varying sizes and clients in different industries.
• Professional written, verbal, and presentation skills.
• Familiarity with AI tools and a willingness to incorporate them into day-to-day work.

Skills

• Salesforce
• Fusion Framework ®
• Force.com platform
• Jira
• MS Office Suite
• Salesforce CRM
• Gearset
• AI tools

Experience Level

• 1-2 years

Education Level

• Bachelor's degree or higher in Information Systems, Business Administration, Computer Science, or a related discipline preferred

About the Company

• Fusion Risk Management, Inc. is a company focused on enabling clients to get the most out of their software through a positive project experience.

Equal Opportunity

• Fusion Risk Management, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, disability, sex, sexual orientation, gender identity, or national origin.