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About the Role

The Quality Manager drives operational excellence by capturing, validating, and analyzing key performance data to ensure real-time visibility and alignment across the operation. This role bridges strategic leadership objectives and day-to-day execution by transforming how KPIs are tracked and utilized, serving as the operational anchor for performance monitoring and improvement.

Responsibilities

• Proactively track and validate daily operational KPIs for accuracy, timeliness, and visibility.
• Develop daily, weekly, and monthly reports with actionable insights for leadership.
• Identify patterns and anomalies in real-time to drive continuous improvement.
• Monitor on-time performance for Line Haul Departures and flag delays.
• Analyze delay codes to identify and reduce operational bottlenecks in Flight Departure Optimization.
• Validate container scan compliance from origin to destination.
• Track aircraft performance issues tied to labor and procedural deficiencies in Ramp Operations.
• Ensure compliance with LDM timing and container planning accuracy in Build Plan Execution.
• Distinguish between A2G and G2A issues in Rolled Freight Analysis to isolate root causes.
• Act as a critical backup to the Data & Reporting Lead.
• Serve as a centralized resource for operational teams, supervisors, and leadership regarding the KPI process.
• Take reasonable care for the health, wellbeing, safety, and security of themselves and others.
• Cooperate with management to comply with legal requirements.
• Not intentionally or recklessly interfere with or misuse company-provided resources for safety reasons.
• Inform management of any serious or immediate danger to health, wellbeing, safety, and security.
• Report hazards, near misses, incidents, accidents, or dangerous occurrences.
• Conduct work in accordance with provided information and training, and specific safety rules.
• Fully understand AGI Health & Safety and Security policies.
• Attend required training courses.

Requirements

• Must be able to lift up to 10 pounds occasionally.
• Must be able to sit for long periods.
• Must be able to use close vision.
• Must have manual dexterity for typing.
• 3+ years of experience in operations, quality control, or data analysis, preferably in logistics or cargo handling.

Skills

• Exceptional leadership and team management skills.
• Strong analytical, problem-solving, and decision-making abilities.
• High proficiency in Microsoft Excel and other financial tools.
• Excellent communication and interpersonal skills.
• Ability to prioritize and manage multiple tasks in a fast-paced environment.
• Proficient in Microsoft Excel, Power BI, and other reporting tools.
• Familiarity with cargo/logistics data systems is a plus.
• Strong analytical and problem-solving skills with attention to detail.
• Excellent communication skills and the ability to translate data into operational strategy.
• Proven ability to work cross-functionally and lead process improvements in a fast-paced environment.

Location

• U.S.
• Canada

Work Type

• Full-time

Experience Level

• 3+ years of experience

Education Level

• Bachelor’s degree in business, Operations, Data Analytics, or related field (or equivalent experience in operation).

Salary/Compensations

• $75,000 to $80,000

Benefits

• Paid vacation
• Medical / dental / vision for full-time qualified employees
• Medical coverage for part-time employees
• Free uniforms
• Free on-the-job training
• Company-matched 401(k) program
• Company-paid employee assistance program
• Voluntary life insurance
• Travel discounts on car rentals, hotels, and cruises

About the Company

• Alliance Ground International (AGI) is one of the largest independently owned ground handling companies providing services to 100+ airlines in 61 airports across the U.S. and Canada.
• AGI is home to over 12,000 team members supporting over 1.5B Kilos and over 400K departures.
• AGI is committed to providing the highest quality service and continuing its outstanding safety track record.
• AGI looks for the best in the industry as it continues to grow.

Equal Opportunity

• Alliance Ground International is an equal opportunity employer.
• We celebrate diversity and are committed to creating an inclusive environment for all employees.
• AGI is committed to equal opportunity employment regardless of race, color, ancestry, religion, sex, national, origin, sexual orientation, age, citizenship, marital status, disability or veteran status.