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About the Role

As a Product Success Manager, you will be a deep product expert on our AI-enabled CoCounsel Legal suite of products, delivering all aspects of the customer success motion. You will co-create customer success plans, deliver executive business reviews, demonstrate value, and identify and mitigate risk while retaining and growing customer relationships. You will also serve as a product expert in event settings, develop and deliver enablement for customers and employees, build business plans, report on market activities, and represent Customer Success in cross-functional meetings. Leveraging technology tools like Salesforce, Gong, and Copilot is essential for managing client information, pipeline, and financial forecasts.

Responsibilities

Be a deep product expert on our AI-enabled CoCounsel Legal suite of products.
Deliver all aspects of the customer success motion in combination with deep CoCounsel Legal product expertise, including co-creating customer success plans, delivering executive business reviews, demonstrating value, identifying and mitigating risk while retaining and growing the customers' relationship with Thomson Reuters.
Serve as a deep product expert in event settings, like industry conferences, Thomson Reuters Conferences, Webinars, virtual and in person engagements.
Develop and deliver enablement for customers in partnership to serve our digital strategy.
Develop and deliver enablement to educate Thomson Reuters employees.
Build and present business plans, report on market and competitor activities, and represent Customer Success in cross-functional meetings to support business objectives.
Effectively partner with all relevant internal and external partners and stakeholders.
Leverage technology tools (e.g., Salesforce, Gong, Copilot) to manage client information, pipeline, and financial forecasts accurately.

Requirements

Bachelor's degree in a relevant field (e.g., Business, Law, Computer Science, Engineering or a related discipline).
Master's degree or J.D. is a plus.
Prior experience in the legal technology sector or direct experience working with legal professionals, law firms, or corporate legal departments is highly preferred.
Demonstrate curiosity, learning agility, proactive nature, urgency, strategic thinking, problem-solving skills, collaboration, and accountability.
Gong, Copilot, Claude, CoCounsel, Salesforce user experience is a plus.
Functional/technical skills in GenAI systems, AI prompting engineering, and Agentic Workflows, particularly as they apply to legal research, drafting, and analysis.
Understanding of legal workflows, terminology, and common challenges.
Ability to travel 25%.

Skills

AI-enabled CoCounsel Legal product expertise
Customer success management
Customer success plans
Executive business reviews
Value demonstration
Risk identification and mitigation
Customer retention and growth
Product expertise in event settings
Customer enablement
Employee enablement
Business plan development
Market and competitor analysis
Cross-functional collaboration
Stakeholder management
Salesforce
Gong
Copilot
GenAI systems
AI prompting engineering
Agentic Workflows
Legal research
Legal drafting
Legal analysis
Legal workflows
Legal terminology

Work Type

Work from anywhere for up to 8 weeks per year

Education Level

Bachelor's degree in a relevant field
Master's degree or J.D. is a plus

Salary/Compensations

$93,100 USD - $172,900 USD

Benefits

Flex My Way policies
Flexible work arrangements
Work from anywhere for up to 8 weeks per year
Continuous learning and skill development
Grow My Way programming
Skills-first approach
Flexible vacation
Two company-wide Mental Health Days off
Access to the Headspace app
Retirement savings
Tuition reimbursement
Employee incentive programs
Resources for mental, physical, and financial wellbeing
Globally recognized, award-winning reputation for inclusion and belonging
Two paid volunteer days off annually
Pro-bono consulting projects
Environmental, Social, and Governance (ESG) initiatives
Market competitive health, dental, vision, disability, and life insurance programs
Competitive 401k plan with company match
Competitive vacation, sick and safe paid time off
Paid holidays (including two company mental health days off)
Parental leave
Sabbatical leave
Optional hospital, accident and sickness insurance
Optional life and AD&D insurance
Flexible Spending and Health Savings Accounts
Fitness reimbursement
Access to Employee Assistance Program
Group Legal Identity Theft Protection benefit
Access to 529 Plan
Commuter benefits
Adoption & Surrogacy Assistance
Employee Stock Purchase Plan

About the Company

Thomson Reuters informs the way forward by bringing together the trusted content and technology that people and organizations need to make the right decisions.
We serve professionals across legal, tax, accounting, compliance, government, and media.
Our products combine highly specialized software and insights to empower professionals with the data, intelligence, and solutions needed to make informed decisions, and to help institutions in their pursuit of justice, truth, and transparency.
Reuters, part of Thomson Reuters, is a world leading provider of trusted journalism and news.
We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments.
At a time when objectivity, accuracy, fairness, and transparency are under attack, we consider it our duty to pursue them.
Join us and help shape the industries that move society forward.

Equal Opportunity

As a global business, we rely on the unique backgrounds, perspectives, and experiences of all employees to deliver on our business goals.
To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law.
Thomson Reuters is proud to be an Equal Employment Opportunity Employer providing a drug-free workplace.
We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law.