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About the Role

The Community Manager is responsible for the operations and management of the property, representing a significant investment by the Company. This role requires a wide range of duties to ensure the property runs smoothly and profitably.

Responsibilities

• Prepare and implement an annual business-marketing plan including occupancy goals.
• Project expenses and obtain approval for any overages.
• Maintain budgeted occupancy levels at budgeted rental rates.
• Prepare and monitor the operating budget, reporting on variances and occupancy monthly.
• Achieve the highest possible NOI through effective cost control and revenue maximization.
• Collect rents, including delinquent amounts, and file evictions as necessary.
• Manage direct deposit accounting functions, including invoicing residents and processing refund requests.
• Conduct regular training and weekly meetings for all staff.
• Arrange for property alterations, maintenance, and reconditioning as needed and approved.
• Supervise building and grounds maintenance to ensure the community meets high standards.
• Hire, train, and retain leasing consultants, maintenance, groundkeeper, onsite management, and security personnel.
• Perform subordinate associates' performance evaluations.
• Collaborate with Human Resources on associate welfare, benefits, and disciplinary actions.
• Approve purchasing of supplies, services, and goods for the property.
• Work with management on specifications and contracts for major repairs.
• Address resident issues, including disputes, renewals, and maintenance requests.
• Develop and implement resident retention, marketing, and advertising programs.
• Respond to after-hours or emergency calls.
• Maintain community integrity by monitoring output, resident communication, social media, and appearance.
• Approve all leasing activity and ensure correct completion of required documents.
• Perform Assistant Manager, Account Manager, and Leasing Consultant duties as needed.
• Assist with resident evictions in compliance with court orders and legal direction.
• Create a positive staff environment and promote a quality living experience for residents.
• Understand, comply with, and enforce Company Safety Policies & Fair Housing Laws.
• Provide recommendations for capital improvements and manage their completion.
• Maintain market knowledge and competitor relationships, completing monthly market surveys.
• Organize and implement successful community move-in and move-out plans.
• Delegate Entrata data entry for leads, follow-ups, work orders, leasing applications, and resident data, ensuring data integrity.

Requirements

• Ability to read, analyze, and interpret business periodicals, professional journals, and governmental regulations.
• Ability to write reports, business correspondence, and procedure manuals.
• Ability to effectively present information and respond to questions from various groups.
• Ability to calculate figures including discounts, interest, commissions, proportions, percentages, and rent per square foot.
• Ability to read and understand operating statements and budgets.
• Ability to solve practical problems and manage conflicting priorities in a dynamic environment.
• Ability to interpret various instructions.
• Ability to deal with residents empathetically and professionally.
• Good understanding of customer service concepts.
• Composure and ability to function in crisis or emergency situations.
• Computer literate.
• High degree of professionalism and demeanor.
• Even tempered.
• Team player.
• Flexible.
• Patient.
• Open-minded.
• Organized.
• Detail-oriented.
• Firm, fair, and consistent.
• Good listening skills.
• Good communication skills.
• Time management skills.
• Negotiation skills.
• Excellent customer service skills.
• Able to work weekends when needed.
• Able to work overtime as job requires.
• Able to maintain confidentiality.
• Able to follow directions from a supervisor.
• Able to interact well with others.
• Able to understand and follow posted work rules and procedures.
• Able to accept constructive criticism.
• Able to lead and manage others.

Skills

• Microsoft Word
• Microsoft Excel
• Entrata

Experience Level

• One to two years related experience

Education Level

• Bachelor's degree (B. A.) from four-year college or university