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About the Role

You will be handling contents claims virtually, including escalated claims with complex contents. You will conduct thorough coverage investigations, use advanced video technology to collaborate with vendors for damage identification and estimates, and communicate empathetically with customers throughout the claims process.

Responsibilities

• Handle escalated claims files that have complex contents.
• Conduct a thorough coverage investigation of the loss and ensure the policy was applied correctly.
• Use advanced video technology to collaborate with onsite vendors to identify damages and write a contents damage estimate.
• Communicate empathetically with customers and help them through their claim process in a fast, fair and easy manner.
• Negotiate claim settlements with customers in accordance with business unit standard methodologies.
• Coordinate with structure adjusters to ensure holistic handling of the claim file.
• Use data and analytics to tell a story and influence decision making.

Requirements

• Residency within New York or New Jersey.
• 4+ years of experience using estimating software like Xactimate for complex contents estimating.
• Previous experience handling property insurance claims.
• Value providing an effortless customer service experience.
• Enjoy the ability to work independently starting your day from home.
• View problems and setbacks as opportunities for improvement and look forward to coming up with creative solutions.
• Are organized and able to multi-task in a fast-paced environment.
• Are known for clear and professional communication – both written and verbal.
• Must have a dedicated, private workspace free from distractions, along with appropriate desk and seating.
• Reliable internet is required, with minimum speeds of 50 MB download and 5 MB upload.

Skills

• Active Listening
• Commutations
• Critical Thinking
• Customer Service
• Empathy
• Multitasking
• Time Management
• Working Independently
• Xactimate

Location

• New York
• New Jersey

Work Type

• Remote
• Work from home

Experience Level

• 4+ years of experience

Education Level

• Bachelors Degree

Salary/Compensations

• $60,000-$93,250 annually

Benefits

• Time off
• Healthcare
• Retirement
• Competitive pay with needed support for continuous development and career advancement.
• Flexibility in scheduling and a time off policy that helps support your work/life balance.
• Initial and ongoing training to get you proficient in your new role.
• Comprehensive benefits like a 401K/pension, education reimbursement, and programs to help you balance work with the rest of your life.
• A comprehensive technology setup, including a laptop, monitors, headset, keyboard, and mouse.
• Monthly connectivity reimbursement to help offset internet costs.

About the Company

• At Allstate, great things happen when our people work together to protect families and their belongings from life’s uncertainties.
• For more than 90 years, our innovative drive has kept us a step ahead of our customers’ evolving needs.
• From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection.
• Joining our team isn’t just a job — it’s an opportunity.
• One that takes your skills and pushes them to the next level.
• One that encourages you to challenge the status quo.
• One where you can shape the future of protection while supporting causes that mean the most to you.
• Joining our team means being part of something bigger – a winning team making a meaningful impact.

Equal Opportunity

• Effective July 1, 2014, under Indiana House Enrolled Act (HEA) 1242, it is against public policy of the State of Indiana and a discriminatory practice for an employer to discriminate against a prospective employee on the basis of status as a veteran by refusing to employ an applicant on the basis that they are a veteran of the armed forces of the United States, a member of the Indiana National Guard or a member of a reserve component.
• For jobs in San Francisco, please click “here” for information regarding the San Francisco Fair Chance Ordinance.
• For jobs in Los Angeles, please click “here” for information regarding the Los Angeles Fair Chance Initiative for Hiring Ordinance.
• To view the “EEO Know Your Rights” poster click “here”. This poster provides information concerning the laws and procedures for filing complaints of violations of the laws with the Office of Federal Contract Compliance Programs.
• To view the FMLA poster, click “here”. This poster summarizing the major provisions of the Family and Medical Leave Act (FMLA) and telling employees how to file a complaint.
• It is the Company’s policy to employ the best qualified individuals available for all jobs. Therefore, any discriminatory action taken on account of an employee’s ancestry, age, color, disability, genetic information, gender, gender identity, gender expression, sexual and reproductive health decision, marital status, medical condition, military or veteran status, national origin, race (include traits historically associated with race, including, but not limited to, hair texture and protective hairstyles), religion (including religious dress), sex, or sexual orientation that adversely affects an employee's terms or conditions of employment is prohibited. This policy applies to all aspects of the employment relationship, including, but not limited to, hiring, training, salary administration, promotion, job assignment, benefits, discipline, and separation of employment.