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About the Role
As the primary liaison between customers and technicians, you will play a critical role in delivering an exceptional service experience in a busy dealership service department.
Responsibilities
- Greet customers promptly and gather detailed information regarding their vehicle concerns and maintenance needs.
- Translate customer descriptions into clear, actionable work orders for technicians.
- Provide accurate cost estimates, outline service options, and gain customer approval before work begins.
- Track vehicle status throughout the day and provide proactive updates to customers.
- Describe and recommend appropriate maintenance services and repairs based on manufacturer guidelines and vehicle inspection reports.
- Review completed work orders with customers, explain charges clearly, cashier and process final payments.
Requirements
- 3+ years of experience as an Automotive Service Advisor, Writer, or in a retail automotive customer service role preferred.
- Strong basic knowledge of automotive systems, repairs, and maintenance schedules.
- Excellent verbal and written communication skills with a track record of high customer satisfaction (CSI/ACE) scores.
- Ability to multitask, manage time effectively, and handle stressful situations with professionalism.
- Valid driver's license and clean driving record.
- Proficiency with dealership management software (e.g., Reynolds & Reynolds, CDK Drive, or Xtime) is a plus.
Skills
- Customer service
- Communication
- Multitasking
- Time management
- Professionalism
Location
- Austin, TX
Work Type
- Full-time
Experience Level
- 3+ years preferred
Salary/Compensations
- Commission + CSI/ACE performance bonuses
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- 401(k) with company match
- Paid time off after 12 months
- Holiday pay
- Ongoing manufacturer training
- Career advancement opportunities
About the Company
- Acura of Austin North is a busy dealership service department.