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About the Role
The Professional Services Consultant plays a critical, customer-facing and internal role that enables the growth of professional services. In this role, you will be responsible for the successful delivery and execution of professional services-led implementations and projects. You will lead customer and internal stakeholders, apply subject matter expertise in the AlayaCare platform and the home care industry, and help customers achieve value through high-quality project deliverables. This position will focus on public sector, non-profit, and private customers located in Canada.
Responsibilities
- Lead project teams through requirements gathering, workflow design, configuration, reporting, testing, and user training.
- Serve as a trusted advisor to customers, addressing issues as they arise and escalating to the Project Manager when scope, timeline, or budget may be impacted.
- Support customers through digital transformation across all aspects of their home care operations.
- Partner with Account Managers to ensure a smooth transition for customers exiting the stabilization phase of their customer journey.
- Contribute to the development of repeatable professional services offerings and packages.
- Deliver data-driven consulting recommendations based on industry and segment best practices.
- Execute defined professional services engagements.
- Develop customer testing and training plans, iterate on AlayaCare best practices, and support execution of the Professional Services Delivery Model.
- Identify new Professional Services opportunities with existing customers and collaborate with senior team members to define and present proposals.
- Support Implementation Specialists in learning the product and market and in delivering quality engagements.
- Provide input into the development of new professional services offerings.
- Offer ongoing coaching to Implementation Specialists on assigned projects, including documenting feedback for their managers.
- Maintain up-to-date knowledge of and compliance with internal processes and procedures.
- Perform other job-related duties as assigned.
Requirements
- 5+ years of relevant professional experience.
- 3+ years of experience in SaaS consulting and/or health care implementations.
- 2+ years of experience leading complex internal and external engagements, including functional and cross-functional teams.
- Demonstrated passion for understanding customer business goals and challenges.
- Ability to communicate effectively with customer leadership.
- Proven ability to recognize and clearly articulate complex project-related problems.
- Deep expertise in the AlayaCare platform and/or relevant functional areas.
- Bilingualism in French and English is considered an asset.
- Willingness and ability to travel and work weekends as required (go-lives are scheduled for weekends).
Location
- Greater Toronto Area
Work Type
- Hybrid
Experience Level
- 5+ years of relevant professional experience
- 3+ years of experience in SaaS consulting and/or health care implementations
- 2+ years of experience leading complex internal and external engagements
Education Level
- Bachelor’s Degree (B.Sc., B.Comm., or equivalent)
Salary/Compensations
- $85,000—$100,000 CAD
Benefits
- Equity in a well-funded, scaling company.
- Comprehensive health benefits, telemedicine, and lifestyle spending accounts.
- Parental leave top-up and family support programs.
- Wellness Fridays
- Volunteer time off
- Flexible vacation
- Medical
- Dental
- Wellness
- Life insurance
- Equity participation
- Paid parental leave top up
- Paid time off
About the Company
- At AlayaCare, we’re more than just a fast-growing SaaS company, we’re a team of people passionate about transforming home healthcare.
- Our cloud-based platform empowers care providers around the world to deliver better outcomes for their clients.
- With 600+ employees across Canada, the US, Australia, and Brazil, we’re united by a shared mission and a strong culture of transparency, growth, and human connection.
- Whether you’re early in your career or a seasoned expert, AlayaCare offers the opportunity to grow your impact, your skills, and your career.
Equal Opportunity
- We celebrate diverse perspectives and foster belonging through our DEIB initiatives.
- Employee-led events, summits, and social activities, both in-person and virtual, create meaningful connections across our global teams.
- AlayaCare uses AI tools during our hiring process to support fair, consistent, and objective decision-making.
- Some initial screening steps may be automated to help identify qualified candidates.
- If your application is declined automatically you will be notified and you may request a human review.
- We’re committed to creating a workplace where everyone belongs.
- If you require accommodation during the application process, please reach out to careers@alayacare.com.
- All hiring decisions are made by our hiring teams.