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About the Role

BDS is seeking a Salesforce Administrator to join the Legal Operations Team. This role will assist with the implementation, administration, maintenance, testing, and support of BDS’s Salesforce environment, which is a Salesforce-based legal case management system.

Responsibilities

• Design and implement Salesforce configuration changes, including Flows, fields, page layouts, record types, and validation rules.
• Partner with cross-functional stakeholders to identify, plan, and build improvements, enhancements, and system customization that solve critical organizational needs.
• Administer users, profiles, permission sets, roles, and system access to maintain security and data integrity.
• Participate in Q/A testing and promote changes from sandboxes to production.
• Create and maintain reports and dashboards.
• Handle user support tickets; triaging and escalating as needed.
• Keep up-to-date end-user training materials and administrator system documentation.
• Maintain, prioritize, and report on user requests and issues backlog.
• Keep abreast of Salesforce and Litify system releases, features, and best practices, making recommendations to leaders about new features as appropriate.
• Manage Salesforce integrations, include integration with a third-party document management system.
• System administration of non-Salesforce applications as needed (e.g., document management system).
• Additional assignments as needed.

Requirements

• Bachelor’s Degree in Information Technology, Computer Science, or related field, or equivalent work experience.
• Minimum of 1-2 years of Salesforce administration experience.
• Salesforce Certified Platform Administrator certification required.
• Experience implementing features in Salesforce Lightning.
• Proficient in designing, building, and testing Flows that adhere to best practices.
• Understanding of the capabilities and constraints of Salesforce architecture, including sharing and security.
• Experience implementing Salesforce in a multi-department/multi-business unit environment.
• Curiosity and ability to learn new business processes and functions.
• Business analysis and functional analysis experience, including requirements gathering and creating/deploying solutions to end users.
• Ability to prioritize work with limited resources.
• Strong problem-solving mindset.
• Strong verbal/written communication skills, including an ability to effectively communicate with both business and technical teams.

Skills

• Salesforce
• Salesforce Lightning
• Flows
• Salesforce architecture
• Business analysis
• Functional analysis
• Requirements gathering
• Problem-solving
• Verbal communication
• Written communication

Location

• Downtown Brooklyn

Work Type

• Full-time
• Exempt
• Salaried
• In person

Experience Level

• 1-2 years of Salesforce administration experience

Education Level

• Bachelor’s Degree in Information Technology, Computer Science, or related field, or equivalent work experience.
• Salesforce Certified Platform Administrator certification required.
• Additional Salesforce certifications, e.g. Salesforce Certified Platform Administrator II, Salesforce Certified Platform App Builder are a plus.
• Experience with, or interest in learning, Lightning Web Components or Apex is a plus.
• Understanding of legal services is a plus.

Salary/Compensations

• $75,000-$95,000

Benefits

• Health and dental insurance
• Short-term disability and life insurance
• 403(b)-retirement plan with employer contribution
• Pre-tax commuter benefit
• Pre-tax flexible spending accounts
• Above-average vacation, sick, holiday, family, and medical leave policies

About the Company

• BDS is a public defense office representing low-income New Yorkers in criminal, family, immigration, and civil legal matters.
• Our work with clients is focused on the intersection of the legal systems that disproportionately impact Black and Brown people living below the poverty level in Brooklyn.
• BDS represents thousands of people each year who have diverse, complex, and multi-faceted legal needs.
• In addition to a zealous legal defense, our interdisciplinary teams of attorneys, social workers and advocates provide a wide range of legal and advocacy services, including housing, public benefits, education, and employment issues.

Equal Opportunity

• Brooklyn Defender Services is a proud equal opportunity employer committed to celebrating diversity and maintaining an equitable and inclusive work environment.
• We strongly encourage candidates of all identities, expressions, orientations, disabilities, and experiences to apply.
• If you need an accommodation due to a disability or another reason, please contact the Managing Director of Human Resources, Christina Wallace, at cwallace @ bds.org.