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About the Role

As the Crisis Response Technology Analyst, you will provide critical technological and operational support to a 24/7 team of analysts operating across the USA, UK, and APAC. You will run the day-to-day operation of the Crisis Management Projects & Technology team's crisis response systems, administering, configuring, and continuously improving the tools the analyst team relies on, with particular emphasis on the Everbridge Visual Command Center (VCC). This includes stewardship of the emergency alert program, where you will own the configuration, procedures, and cross-functional coordination that keep it running reliably.

Responsibilities

Manage the emergency alert program day-to-day: configuration, procedures, documentation, and cross-functional coordination.
Serve as configuration owner and super-user for Visual Command Center, Everbridge, Veoci, and related tools, maintaining alerting logic, geofences, contact and asset data, orchestration workflows, and integrations.
Author and continuously improve standard operating procedures and supporting policies for the team's systems and workflows.
Operationalize new technology across the analyst team by partnering with the intelligence analyst team to roll out new capabilities and build training and reference materials.
Own technology enhancement projects end to end with the client's information systems and technology team: gather and synthesize requirements, draft Business Requirements Documents (BRDs), and manage delivery from intake through release.
Coordinate with the information systems and technology team, external vendors, the intelligence analyst team, and other client-specific teams to drive vendor development timelines and roadmaps.
Triage and resolve day-to-day system issues, tracking to closure.
Own testing, quality control, and data quality, validating data integrity and accuracy before enhancements reach the analyst team.

Requirements

Requires the ability to work flexible hours, including evenings, weekends, and holidays as operational needs dictate.
Ability to work under pressure, demonstrate leadership when required but also be able to collaborate effectively in teams.
Ability to see around corners, anticipate challenges, and propose timely, sustainable solutions.
Interest in world events and the ability to assess them with comprehension of the bigger picture.

Skills

Strong attention to detail.
Strong written and verbal communication skills.
Ability to distill complex ideas into simple requirements.
Ability to provide concise briefings to management on short turnaround.
Curiosity for technology and understanding how systems work end to end.
Willingness to research tools and become a team super-user.
Organized self-starter able to run multiple workstreams independently.
Perform well under pressure.
All-hands-on-deck mindset during crisis events.
Experience with AI-assisted workflows and tools is a bonus.

Location

Austin, TX

Work Type

Onsite
Full-time

Experience Level

Mid-level

Education Level

Bachelor's degree in Computer Science, Information Technology, Business Administration, Project Management or a related field
Master's degree preferred or equivalent professional experience

Salary/Compensations

$107,100 Annually

Benefits

Medical Insurance - Sibylline pays 80% of premiums, Employee pays 20%
Dental Insurance – Employee Paid
Vision Insurance – Sibylline pays 100% of employee premiums, Employee pays for additional family members
Flexible Spending Account and Dependent Care Spending Account
Long Term/Short Term Disability – Sibylline pays 100% for employees
Basic Life and AD&D Insurance – Sibylline pays 100% for employees
401(k) with up to 5% company matching
20 paid days accrued per year
24 hours sick time per year frontloaded
Holidays
Employee Assistance Plan (EAP)

About the Company

Sibylline is a leading intelligence and strategic risk consultancy in the security sector.
Since 2010 we have supported businesses, governments and NGOs through the provision of high-quality risk analysis, due diligence and consultancy services.
The firm provides an innovative, entrepreneurial and fast-growing working environment, offering employees ever greater exposure to high profile clients and challenges.
Sibylline offers fantastic opportunities for career progression within a successful company, and we aim to help our employees to build their own personal profiles as well-regarded analysts within the broader industry.

Equal Opportunity

Sibylline is committed to the recruitment and selection of candidates without regard for sexual orientation, gender, ethnicity, age, political beliefs, culture, and lifestyle.
We are committed to fostering a business culture that reflects these values and promotes equal opportunity.