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About the Role

Animal and Client Care Associates (ACCA) facilitate the animal adoption process by matching potential adopters with suitable companions. This role involves coaching clients on animal care, behavior, and training, while ensuring adherence to health and safety protocols. ACCAs will also process financial transactions and become Fear Free certified.

Responsibilities

• Actively practice and promote the Society’s mission
• Advocate for shelter residents and the humane treatment of all animals
• Provide quality customer service to clients, volunteers, and staff
• Facilitate client/animal interactions during adoption appointments
• Interpret and relay medical evaluations and behavioral assessments of dogs and cats
• Promote the use of the SF SPCA Hospital
• Work cooperatively with all volunteers, recognizing the talent and commitment they bring to the organization
• Actively promote donation and giving opportunities as appropriate
• Promote and participate in Society programs, services, and special events
• Maintain positive relationships with coworkers
• Participate in staff meetings and stay up to date on departmental and organization-wide trainings
• Practice discretion with confidential information
• Respond to emails and phone calls promptly and courteously
• Maintain appropriate hygiene and wear the staff uniform at all times
• Follow established cleaning and disease prevention protocols to clean, disinfect and maintain shelter condos, kennels, cages, and general areas
• Monitor and track the health and behavior of the animals and immediately report abnormalities, progress, or needs
• Ensure all shelter animals are properly housed and cared for within the guidelines of the Five Freedoms of Animal Welfare, and that only Fear Free and positive reinforcement training methods are employed
• Complete necessary forms and data entry to process adoptions of animals
• Complete timely data entry tasks, and ensure data integrity, using both paper and computer-based filing systems

Requirements

• High school diploma or equivalent
• Client service experience
• Prepared to work a very physically and socially demanding job
• Comfortable handling dogs/cats of all sizes and breeds
• Commitment to the mission, values, goals, and success of the San Francisco SPCA
• Be highly motivated, flexible, patient, and service-oriented while maintaining a professional manner with the public at all times
• Act as a team player, practicing great communication and multitasking
• Compassion for people with a willingness to work with the needs of a diverse clientele
• Willingness to accommodate animals in the work place
• Computer skills in a Windows environment required

Skills

• Spanish bilingual fluency strongly preferred
• Strong animal handling experience preferred
• Knowledge of animal psychology/science is helpful

Work Type

• Part time
• Shifts on Fridays, Saturdays and/or Sundays

Education Level

• High school diploma or equivalent

Salary/Compensations

• $25-$27 per hour

Benefits

• Benefits package adjusted based on total hours for regular part-time positions over 20 hours/week
• Benefits provided by law for part-time under 20 hours a week, Relief, Temporary, and Seasonal positions
• Discounts on veterinary care at SF SPCA Veterinary Hospital and Spay/Neuter Clinic at Mission Campus