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About the Role
The Front Desk Agent is responsible for assisting guests efficiently, courteously, and professionally in all front office related functions according to management standards. A high standard of service and hospitality must be maintained at all times. This role requires flexibility and reports directly to the Front Desk Supervisor.
Responsibilities
- Registers guests into the hotel using up selling techniques to maximize room rates.
- Prepares for group check-in/check-out and VIP arrivals.
- Becomes informed of events/functions in the hotel during the shift.
- Checks guests out of the hotel and processes customer payments.
- Responds to guest requests promptly.
- Promotes hotel services, facilities, and outlets.
- Provides guests with information such as local attractions and directions.
- Resolves guest complaints to the satisfaction of the customer.
- Informs supervisor of major problems, complaints, disturbances, or unhappy guests.
- Books guest reservations or coordinates with the reservation center.
- Handles departmental accounting of moneys, receipts, guest accounts, and other forms of credit.
- Posts all charges.
- Completes cashier's report, prepares deposit, and counts cashier bank.
- Issues, controls, and releases guest safe-deposit boxes.
Requirements
- Must be available to work Holidays and Weekends.
- Able to work flexible schedule.
- Speaking/hearing on the phone.
- Reading/writing/typing.
- Lifting and carrying.
- Reaching overhead.
- Pushing, pulling, bending.
- Able to walk stairs.
- Moving about, usually while standing up for a significant portion of the workday.
Skills
- Typing
- Computer aptitude
- Interpersonal skills
- Reading
- Writing
- Mathematical abilities, including basic math
Location
- Saratoga Springs, NY
Work Type
- Full Time
- Any
Education Level
- High school diploma or equivalent preferred
Salary/Compensations
- $16.00 - $18.00 Hourly
Benefits
- Paid Time Off
- 401K Investment
- Referral Bonus
- Associate Development Plan Opportunities
- Internal Promotion Opportunities
- Medical, Dental, Vision, Voluntary Benefits, FSA and HSA Account options available to Full-Time associates
- Associate Travel Program Discounts
About the Company
- COME AND JOIN OUR AMAZING TEAM!
- Position is full time 32+ hours per week
- Prior Marriott Experience is a plus
- Hotel is newly renovated and we have a great client base