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About the Role

The Receptionist is the face and voice of the dealership, making the first impression. This role offers growth and promotion potential within the company. The ideal candidate will be a smiling, multi-tasking team player who prioritizes customer service and can adapt quickly to changing duties and pace.

Responsibilities

• Answering and directing incoming phone calls for sales and service overflow calls
• Handling and de-escalating guest concerns
• Assisting customers with questions and directing them to the appropriate person or department
• Providing basic information
• Making and serving beverages and snacks at the complimentary coffee bar
• Greeting customers with a smile
• Continuous training to develop product knowledge
• Contacting customers about registration stickers
• Assigning key fobs and printing stickers
• Organizing the book room
• Working with the titles department regarding registration stickers

Requirements

• Must have held a valid driver's license for at least 1 year
• Must be at least 18 years of age
• Experience with business software (Email clients, Microsoft Office, Gmail for businesses)
• Moderate understanding of utilizing multiple browsers and systems
• Must be able to type at 45+ WPM
• Polished, professional, and positive phone and email communication skills
• Experience in an environment of moderate pressure, and capable of making conscientious decisions
• Prior experience at a dealership or within the automotive retail or service industry is a plus
• Fluency in English required (bilingual in Spanish is a plus)
• Prior relevant hands-on experience with CRM software, sales, or phone systems is a bonus

Skills

• Multi-tasking
• Team player
• Adaptability
• Customer service
• Organization
• Business software proficiency
• Typing 45+ WPM
• Professional phone and email communication
• Decision making
• CRM software
• Sales
• Phone systems

Location

• Austin, TX 78752

Work Type

• Full Time
• 40 hours per week

Experience Level

• 1+ year driver's license
• Prior relevant hands-on experience is a bonus

Salary/Compensations

• $20 an hour

Benefits

• Employer Paid Dental Insurance
• Employer Paid Life Insurance
• Employer Paid Medical Insurance
• Employer Paid Health Savings Account Contribution
• Employer Paid Wellness Clinic
• Employer Paid Flu Vaccinations
• Employer Percentage Matching for 401k
• Employer Paid Parental Leave
• Employer Paid Employee Assistance Program
• 5 Paid Bereavement Leave Days/Year
• Paid Time Off Vacation Days (tiered by tenure)
• Annual Christmas Bonus Based on Tenure
• Annual Technician Flag Hour Bonuses
• Annual Christmas Party
• Annual Employee Appreciation Dinner
• Employee Vehicle Purchase Program
• Employee Discounts on Collision Repair, Parts, and Service
• Bi-Weekly Pay Periods
• Paid Holidays (Thanksgiving, Christmas & New Years)
• Employer Paid Lunches Every Saturday
• Employer Paid Lunches/Dinners - Special Occasions
• Access to In-House Insurance Agency
• Access to In-House Marketing Agency
• Voluntary Life Term and Whole Insurance
• Voluntary AFLAC Supplemental Coverages
• Voluntary Vision plan
• Pet Insurance
• Legal Shield
• $200 Donation to Charity of Your Choice with Approval

About the Company

• Locally-owned, family-operated company with locations in North/Central Austin.
• Employee satisfaction is central to our philosophy, exemplified by impressive tenure, an encouraging, flexible, supportive work environment, and an extensive employee benefits package.
• We strive to take excellent care of our employees, so that they will strive to take excellent care of our clients!
• CAG is committed to compliance with the American Disabilities Act.

Equal Opportunity

• CAG is proud to be an equal opportunity employer.
• We are committed to building a diverse, equal, and inclusive workplace and our recruiting process reflects this commitment.
• As a forward-thinking, adaptive, and supportive company, we seek others who care about providing a transformational environment where everyone has a voice and opportunities to succeed.
• The Continental Automotive Group is an equal opportunity employer and a drug free workplace.