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About the Role

POP MART is seeking a Supervisor to support the Assistant Store Manager in their Hamleys store. This role is crucial for managing all retail operations and ensuring the sales team delivers exceptional customer service according to POP MART's standards.

Responsibilities

• Act as the store-in-charge, overseeing all aspects of store operations
• Provide exceptional customer service and resolve any customer issues or complaints
• Train and supervise the sales team, ensuring they adhere to company policies and procedures
• Collaborate with the Store Manager to develop strategies for achieving sales targets
• Closely monitor inventory levels and coordinate with the merchandising team and management for replenishment
• Control stock discrepancy by monitoring inventory levels and preventing shoplifting
• Own visual merchandising. Ensure the store tidiness and cleanliness are maintained at the highest level
• Manage the cashier point’s daily opening and closing procedures
• Conduct regular staff meetings to communicate goals, expectations, and updates
• Assist in recruitment, evaluation of potential candidates’ performance, and training new team members
• Perform administrative tasks such as rota scheduling and sales reporting
• Be available to work flexible hours, including nights, weekends, and holidays

Requirements

• Fluent in professional English, with excellent verbal and written communication skills
• Proactive with strong customer service skills to provide a memorable shopping experience
• Proven ability to develop and implement strategies to achieve sales targets
• Demonstrated leadership skills with experience supervising a team
• Strong organizational skills with a keen attention to detail
• Proficient in administrative tasks such as rota scheduling and reporting
• Effective time management and task prioritization abilities
• Team-oriented with the ability to motivate and inspire others

Skills

• Retail management
• Customer service
• Leadership
• Organizational skills
• Communication skills
• Visual merchandising
• Inventory management
• Sales strategy development
• Recruitment
• Training
• Administrative tasks
• Time management
• Task prioritization

Location

• Hamleys store

Work Type

• 40-Hour Workweek
• 7-Hour Shifts
• 1h Paid Lunch

Experience Level

• Supervisor

Benefits

• Monthly appreciation gifts featuring our latest POP MART designs
• A structured bonus scheme linked to company and individual performance
• Access to a confidential Employee Assistance Programme (EAP) for counselling and wellbeing support
• Access to Aon employee benefits, a discount platform with hundreds of offers across shopping, travel, leisure, health, technology, food, and more
• Training and development programmes that build both professional skills and creative thinking
• Regular team events that bring our people together to share ideas and celebrate our work

About the Company

• POP MART (09992.HK), founded in 2010, is a leading global company in the trend culture and entertainment industry.
• Centered around IP, POP MART has built a comprehensive platform for creative incubation and IP operation, empowering global creators while delivering exciting products, services, and immersive entertainment experiences to consumers.
• POP MART identifies and nurtures emerging artists and designers worldwide, creating popular character IPs through a well-established IP development and operation system.
• Its portfolio includes iconic IPs such as MOLLY, SKULLPANDA, DIMOO, THE MONSTERS, and Hirono.
• By launching art toys and derivative products based on these IPs, POP MART continues to lead trends in consumer culture.
• As of the end of first half of 2025, POP MART operates over 550 physical stores and more than 2,500 Robo Shops across the world.
• Through multiple cross-border e-commerce platforms, the company has reached audiences in over 90 countries and regions, bringing joy to young consumers around the world.
• POP MART has developed a comprehensive IP commercialisation ecosystem that spans multiple industries, deepening emotional bonds between fans and IPs while exploring broader opportunities for value creation.
• Our ventures include the world’s first immersive intellectual property themed park in the art toy industry, the expansion of its IPs into global markets through licensing and co-branding with leading global brands, and the curation of art toy expos and intellectual property themed exhibitions internationally.
• In Europe, POP MART has built a strong presence in key markets including the United Kingdom, France, Italy, Germany, the Netherlands and Spain, and is expanding into new high potential markets.
• Our expansion brings POP MART closer to European fans and offers new ways for them to connect with our IPs and stories.
• POP MART is a fast-paced company with a young and multicultural team where you can expect to: Contribute to a fast-growing European business that combines retail, art, and creative storytelling
• Work with passionate teams across different countries, all connected by a shared love for designer toys and unique customer experiences
• Grow your skills through hands-on projects, collaborative learning, and opportunities to explore new ideas

Equal Opportunity

• POP MART is committed to equal pay initiatives and will not ask candidates for their current or past salary.
• As an Equal Opportunity Employer, POP MART does not discriminate against applicants or employees because of race, color, creed, religion, sex, national origin, veteran status, disability, age, citizenship, marital or domestic/civil partnership status, sexual orientation, gender identity or expression or because of any other status or condition protected by applicable federal, state or local law.