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About the Role

The Wounded Warrior Project (WWP) Outreach Specialist connects, serves, and empowers WWP Alumni and their families by assisting with outreach to wounded service members and planning/executing engagement events and activities in an assigned local or regional area.

Responsibilities

• Connect with wounded service members, their families, and family support members who are transitioning or have separated from military service.
• Establish rapport and communicate the benefits of WWP programs and services.
• Recruit wounded warriors, family support members, and other support members to participate in WWP events and activities.
• Plan local or regional events and activities for Alumni and their families.
• Coordinate details for and execute Alumni events and activities, providing networking, camaraderie-building, and family bonding opportunities.
• Develop and facilitate virtual programming content via Zoom, Facebook Live, and other technology-based platforms.
• Assess the needs of Alumni and connect them with WWP programs and services for long-term recovery and empowerment.
• Identify community events and activities in the local and regional area for warrior participation and connection.
• Regularly communicate and network with wounded warriors, serving as a resource and mentor.
• Establish effective working relationships and collaborate with WWP teammates.
• Utilize expense controls and seek cost-saving opportunities to manage budget effectively.
• Serve as a local representative at events and as a point-of-contact for WWP Alumni and their family members.
• Refer Alumni and family members to appropriate WWP programs, resources, or staff.
• Develop community support for WWP by presenting WWP vision and values and inspiring involvement.
• Maintain current and accurate data in WWP intranet electronic tracking systems (e.g., Salesforce).
• Collect and report results and performance metrics for Alumni events and activities.
• Develop and build relationships with military-focused nonprofit organizations and community groups.
• Locate wounded warriors who have not had contact with WWP and introduce WWP’s programs and services.
• Serve as local WWP representative when collocated near Medical Treatment Facilities, VA poly-trauma units, or military facilities.
• Meet warriors at bedside and work directly with them and their family members to assist their recovery and transition process.
• Attend and actively participate in required training and/or meetings.
• Perform other related duties as assigned.

Requirements

• Two years of experience developing and building relationships with veterans, or veteran’s or military organizations, or members of the community.
• One year of experience with computer software, e.g., Microsoft Word and Outlook.
• Valid state-issued driver’s license.
• Ability to obtain ASIST Certification within 1 year of hire.

Skills

• High energy level
• Self-starter; willing to take initiative
• Strong written and verbal communication skills
• Good presentation skills
• Good public speaking skills
• Confident communicator with demonstrated ability to present information effectively to groups and individuals
• Demonstrated understanding of relationship management and partnering
• Demonstrated ability to develop and maintain professional relationships
• Demonstrated ability to build rapport with veterans and their families
• Strong interpersonal skills
• Ability to interact effectively with diverse individuals and build effective working relationships
• Demonstrated emotional intelligence
• Ability to respond to sensitive matters with diplomacy and empathy
• Demonstrated understanding of WWP programs and services offered to wounded warriors
• Good organizational and time management skills
• Ability to travel in support of WWP programs and services
• Unequivocal commitment to the highest standards of personal and business ethics and conduct
• Mission-driven, guided by core values, and a pleasure to work with

Location

• Local or regional area

Work Type

• Hybrid work schedule (three days in the office, two days’ work from home)
• Full-time

Experience Level

• Two years of experience
• One year of experience
• Three years of experience working with military or veteran populations (preferred)
• Two years of experience planning events or community activities (preferred)

Education Level

• High school diploma or GED
• Bachelor’s degree (preferred)

Salary/Compensations

• Competitive pay

Benefits

• Flexible hybrid work schedule
• Full medical, dental, and vision coverage for both teammates AND family members
• Competitive pay and performance incentives

About the Company

• Great benefits. Competitive pay.
• Wounded Warrior Project® (WWP) is dedicated to honoring and empowering the nation’s veterans.
• WWP recognizes that its mission cannot be accomplished without its talented teammates.
• WWP offers a mission that matters, a spark to ignite passion to serve, and a career with meaning and purpose.

Equal Opportunity

• Wounded Warrior Project® is an equal opportunity employer committed to providing equal employment opportunity to all persons without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, marital status, citizenship, age, veteran or military status, disability, genetic information, or any other characteristic protected by law.